E-commerce Product Return Rate Statistics and Trends

E-commerce Product Return @ Statistics and Trends At least 30% of all products ordered online are returned as compared to 8.89% in brick-and-mortar stores 30% 8.89% VS Around 49% FREE of retailers offer free return shipping now Top reasons why consumers return products 20% 22% 23% 35% Received damaged product Product received looks different Received wrong item Other reasons 92% 79% of consumerS of consumers will buy want free 羊 something again if 92% return shipping returns are easy 79% whereas 67% of shoppers check the returns page before making a purchase 67% 158% 47% 58% 47% want a hassle-free want an "no questions asked" return policy easy-to-print return label 62% of shoppers are more likely to shop online if they can return an item in-store. 27% of shoppers would purchase an item that costs more than $1,000 if offered free returns as compared to 10% who would purchase otherwise 27% 10% $1,000 $1,000 With Free Return Shipping Without Free Return Shipping Compiled and Designed by: more conversions Source Links • http://citygro.com/mind-blowing-loyalty-and-marketing-stats/ • http://blog.accessdevelopment.com/customer-loyalty-statistics-2015-edition http://www.socialannex.com/blog/2016/02/05/ultimate-customer-loyalty-statistics- 2016/ • http://info.bondbrandloyalty.com/hubfs/Resources/Bond_Brand_Loyalty_2015_Loya Ity _Report.pdf • http://www.customerinsightgroup.com/loyaltyblog/customer-loyalty-programs-stats- facts-and-tips-for-2014 • https://www.linkedin.com/pulse/38-powerful-customer-experience-stats-2015- christine-james • http://techonestop.com/15-customer-loyalty-statistics • http://www.comvinceandconvert.com/comvince-convert/15-email-statistics-that-are- shaping-the-future/ • https://www.elixiter.com/files/1213/8075/0387/Adestra_SubjectLine_Study_July_2 012.pdf • https://blog.aweber.com/email-marketing/6-types-of-subject-lines-that-will-improve- your-open-rates.htm • http://www.nurturehq.com/tips/email-subject-lines-with-30-or-fewer-characters-have- an-above-average-open-rate • http://www.superoffice.com/blog/email-open-rates/