Do Affordable Headsets Matter in the Workplace?

DO AFFORDABLE HEADSETS MATTER IN THE WORKPLACE? In today's fast paced and competitive business environment, workers need the right tools to communicate effectively. That's why PC headsets, specifically UC-enabled headsets, are gaining ground over desk phones. UC-ENABLED HEADSETS ARE ON THE RISE: 20.4% CAGR revenue growth 23.1% CAGR units shipment growth BENEFITS OF WORKING WITH THE RIGHT PC HEADSET: HEADSET HEADSETS PROMOTE PRODUCTIVITY. USERS UTILIZE OTHER UC In fact, companies are realizing when TECHNOLOGIES C HEADSETS O PROMOTE deploying headsets along with their UC up to 2.5 times application there is a better return on PRODUCTIVITY more than investment (ROI) from both a device knowledge workers and application standpoint. without headsets. Current Headset Users Non-Headset Users Videoconferencing: Videoconferencing: 68% 40% Web Conferencing: Web Conferencing: 65% 35% Audio Conferencing: Audio Conferencing: 63% 32% E THE MANY DOWNFALLS OF CONSUMER GRADE HEADSETS: 3 1. MANY CONSUMER TOP 3 CONSUMER-GRADE GRADE HEADSETS USB HEADSET IMPROVEMENTS: ARE NOT BUILT FOR ALL-DAY USAGE 37% DURABILITY required by professional communicators, and cannot guarantee a quality UC experience, compromising 34% 34% productivity and UC adoption. SOFTWARE COMFORT SUPPORT 2. EMPLOYEES: WON'T BE COMFORTABLE Consumer headsets simply aren't designed for daily long-term use which frustrates workers. 3. EMPLOYEES: WON'T USE IT Consumer headsets lack the business features workers need such as convenient access to call controls like volume or mute, or a LED call indicator, which provides a visual cue of incoming calls so no calls are missed. 4. EMPLOYEES: CAN'T BE PRODUCTIVE Consumer headsets often don't sync with UC platforms like Microsoft Lync or Cisco Jabber, potentially affecting meeting participation and productivity because of voice quality. 5. EMPLOYEES: WILL WEAR IT OUT Consumer headsets that lack durability lead to replacements and break downs. Reliable business-grade headsets are designed with work space and requirements in mind. ±75% More than 75 percent of firms have already replaced desk phones with headsets to optimize their workforce with PC-based softphones. TODAY, THE END USER EXPERIENCE MEANS EVERYTHING. Learn more about how investing in business quality tools leads to a better ROI. info.logitech.com/entry-level-headsets-matter G Logitech LOS Sources: (1) Choosing the Right Headset for Business Use: Cost and Performance Matters info.logitech.com/entry-level-headsets-matter (2) 2013 U.S. Workplace Survey http://www.gensler.com/uploads/document/337/- file/2013_US_Workplace_Survey_07_15_2013.pdf pg. 12