Data Management Contact Centre

CONTACT CENTRE TO DO LIST Turn our contact centre Y into a prolit centre Reduce Costs Improve NPS & increase customer satisfaction Get a 'one truth' view of our customer Resonate? You may not be getting the right value from your system data. Most information is reported in silos; by IVR, network routing or ACD Your MI is not actionable; everything is summed or averaged Nothing is insightful; nothing indicates why the customer journey is good or bad a different view is needed... one where the customer journey through the contact centre uses a different set of metrics WHAT'S THE SOLUTION? TAH TAH Channel Shift service DESIGNED FOR CONTACT CENTRES what will it do for you? give you insight into why your customers are calling tell you what your customer has already done to ind a resolution before calling create self help videos to answer these key enquiries & issues help you put these in the right channels to help customers give you insight & analysis into the effect this has had on calls, agent performance & customer satisfaction What is in the box? analysis & insight self help videos reporting & analysis professional production embedded on web, social networking measured & web calls reduced forums channel shift social media calls satisfaction upsell / cross sell search tracked top problems unresolved issues your scripts poor service Benežits reduce call volumes & costs increased satisfaction innovation of customer service drive revenue discover more insight at www.tah.co.uk/jam