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Customer Service Statistics

Customer Service Statistics Good CRM Means Never Having To Say Hold 45% of consumers initiated a purchase over the phone in the last year. 70% of those callers were placed on hold. The average caller's time on hold is 57 seconds 55/ 50 - 45 15 - a40 20 35 25 30 Business executives spend 15 minutes a day on hold. 94% of most marketing budgets is spent on persuading a customer to call. 6% of most marketing budgets is spent on handling the customer's call. 68% of callers stay on the line if they hear relevant information. 12% of callers stay on the line if they hear silence. 34% of callers who hang up do not call back. Sources: ohma.org/home.php messageonhold.us.com/ voicestamps.com/phone_versus_internet.html Customer Service Statistics Good CRM Means Never Having To Say Hold 45% of consumers initiated a purchase over the phone in the last year. 70% of those callers were placed on hold. The average caller's time on hold is 57 seconds 55/ 50 - 45 15 - a40 20 35 25 30 Business executives spend 15 minutes a day on hold. 94% of most marketing budgets is spent on persuading a customer to call. 6% ... of most marketing budgets is spent on handling the customer's call. 68% of callers stay on the line if they hear relevant information. 12% of callers stay on the line if they hear silence. 34% of callers who hang up do not call back. Sources: ohma.org/home.php messageonhold.us.com/ voicestamps.com/phone_versus_internet.html CIO- CIO- Customer Service Statistics Good CRM Means Never Having To Say Hold 45% of consumers initiated a purchase over the phone in the last year. 70% of those callers were placed on hold. The average caller's time on hold is 57 seconds 55/ 50 - 45 15 - a40 20 35 25 30 Business executives spend 15 minutes a day on hold. 94% of most marketing budgets is spent on persuading a customer to call. 6% ... of most marketing budgets is spent on handling the customer's call. 68% of callers stay on the line if they hear relevant information. 12% of callers stay on the line if they hear silence. 34% of callers who hang up do not call back. Sources: ohma.org/home.php messageonhold.us.com/ voicestamps.com/phone_versus_internet.html CIO- CIO- Customer Service Statistics Good CRM Means Never Having To Say Hold 45% of consumers initiated a purchase over the phone in the last year. 70% of those callers were placed on hold. The average caller's time on hold is 57 seconds 55/ 50 - 45 15 - a40 20 35 25 30 Business executives spend 15 minutes a day on hold. 94% of most marketing budgets is spent on persuading a customer to call. 6% ... of most marketing budgets is spent on handling the customer's call. 68% of callers stay on the line if they hear relevant information. 12% of callers stay on the line if they hear silence. 34% of callers who hang up do not call back. Sources: ohma.org/home.php messageonhold.us.com/ voicestamps.com/phone_versus_internet.html CIO- CIO- Customer Service Statistics Good CRM Means Never Having To Say Hold 45% of consumers initiated a purchase over the phone in the last year. 70% of those callers were placed on hold. The average caller's time on hold is 57 seconds 55/ 50 - 45 15 - a40 20 35 25 30 Business executives spend 15 minutes a day on hold. 94% of most marketing budgets is spent on persuading a customer to call. 6% ... of most marketing budgets is spent on handling the customer's call. 68% of callers stay on the line if they hear relevant information. 12% of callers stay on the line if they hear silence. 34% of callers who hang up do not call back. Sources: ohma.org/home.php messageonhold.us.com/ voicestamps.com/phone_versus_internet.html CIO- CIO- Customer Service Statistics Good CRM Means Never Having To Say Hold 45% of consumers initiated a purchase over the phone in the last year. 70% of those callers were placed on hold. The average caller's time on hold is 57 seconds 55/ 50 - 45 15 - a40 20 35 25 30 Business executives spend 15 minutes a day on hold. 94% of most marketing budgets is spent on persuading a customer to call. 6% ... of most marketing budgets is spent on handling the customer's call. 68% of callers stay on the line if they hear relevant information. 12% of callers stay on the line if they hear silence. 34% of callers who hang up do not call back. Sources: ohma.org/home.php messageonhold.us.com/ voicestamps.com/phone_versus_internet.html CIO- CIO-

Customer Service Statistics

shared by IGEmp on Nov 03
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This infographic provides statistical information for customer service and how much time people spend on the phone waiting for customer service representatives.

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