Crisis Management: Practice & Principles

Crisis Management Practice & Principles Response Procedure Response – Thumb rules Responsibilities & escalation Demonstrate Concern Situation assessment Stay positive 00 Management updates Convey integrity Operational Response Communications update Focus on strength Ascertain Facts Corrective action STAY Simple Timely Accurate Relevant Credible Consistent Management Listen to conversations Response Rapid response Commitment, care & compassion Communications Response Organizational response Regular, authoritative information Response - No no’s Factual, accurat and confirmed Don't be offensive Don't participate in speculations Responsive, open & candid Employees inform & assured Don't lie or tell half truths Avoid repeating allegations