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6 Reasons to Building a Solid Knowledge Base for Your Membership Site

6 Reasons To Building a Solid Knowledge Base For Your Membership Site Less Repeated Support Tickets NO. OF Add answers to the TICKETS common questions members have Hire Less Support Agents Less support tickets = Nov Less human recourses Dec Jan Feb needed = huge money saver Faster Response Time Response Less tickets gives agents time the ability to answer more existing tickets more quickly Dec Jan More Time for Every Ticket More time gives the agents the ability to answer more thorough and professional answers More Satisfied Members Members get more professional answers in a shorter amount of time Professional Look and Feel A solid knowledge base with useful information will make your membership site look professional ALWAYS KEEP YOUR MEMBERS IN THE CENTER! The more products and services you build, the more crucial a good knowledge base for your business is! INFOGRAPHIC BY: SOURCE: iA MEMBERSHIPINSIDERS Membership Sites Optimization http://membershipinsiders.com Copyright © All Rights Reserved - Membership Insiders 2014

6 Reasons to Building a Solid Knowledge Base for Your Membership Site

shared by danit on Feb 06
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If you are still not sure how to manage your support, start by building an informative knowledge base. In this info-graph I share the top reasons for investing time in creating one from my own persona...

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