10 Elements of an Awesome Waiting Line Experience

ELEMENTS OF AN AWESOME 10 WAITING LINE EXPERIENCE ESSENTIALS 10 8. PLEASE WAIT HERE SPECIAL SALE NEW SPECIAL 3 1 Make it a Single A Clear Cue to the Queue A single-line queue is A retractable-belt stanchion is the universal symbol of proven to reduce the Please Enter Here average time spent in the checkout process, helping to boost customer satisfaction. "the line starts here." Add to that simple signage and you have an easy-to-see entrance that keeps customers flowing into the queue. 3 A Well Constructed Path 4 In-Line Merchandising Merchandising in the queue When positioning stanchions, keep in mind how people will travel through the queue. Make lanes and turns wide can transform previously wasted space into profit- generating space. Merchandise can also dramatically reduce perceived wait time as customers are kept occupied while they wait. enough to handle carts or luggage, and use switchbacks to optimize floor space. 6 In-queue Signage 5 Digital Signage Adding marketing and promotional messaging into the queue boosts impulse purchasing and keeps customers entertained, reducing perceived wait time and enhancing the overall customer experience. Framed panels, slat wall headers, post-top signage – there are dozens of ways to keep customers informed by extending branding and advertising into the queue. Spring Sale SALE 8 Electronic Queuing A simple call-forward queuing system can increase service efficiency, decrease wait time, and improve the customer experience by optimizing queue throughput. 7 Queue Pass-Through During non-busy times or off-peak hours it's wise to provide a way to bypass the queue switchbacks. By retracting the belt from a strategically placed stanchion, a shor customers breeze through the queue. FOIC lets 10 Integrated Station Lights Add station lights to your electronic queuing system to provide an important 9 A Defined Wait-Point indicator of available service To prevent confusion, frustration, and traffic jams it's important to let customers know where they should stand while waiting to be called. A simple "Please wait here" sign is usually all that's needed. points. A flashing light is an unobtrusive yet extremely effective way to reveal open positions and maximize queue efficiency. FOC Please Enter Here Lavi Industries www.lavi.com | (888) 285-8605 Checkout Enter