10 Customer Service Skills for Realestate

10 CUSTOMER SERVICE SKILLS FOR REALESTATE Customer satisfaction is worthless. Customer loyalty is priceless. -- Jeffory Gitomer Know Real Estate you immediately gain trust and respect. House Hunt agents are always experts in This one should be obvious, but it truly is the most important! When you show expertise in your field, their exclusive community. 2 Communication Be a good listener. Understand their goals and hopes, then clearly convey your own. 3 Practice Patience Plenty of buyers are needy, indecisive, or confident that they know better than you. Understand that a home is likely the biggest investment they'll ever make, and try to bear with them. If your client has unreasonable aspirations for a limited budget, be firm in telling them. If there are Be Honest communities you're not familiar with, confess it. Honesty on your end will quickly gain trust. 5 Digital Dialogue Clients expect communication in various ways. Text your client at the idea of a new 6) Show Compassion Put yourself in the clients' shoes. How would YOU want prospect. Follow up with various forms of social media. a situation to be resolved? Remedy Errors "Customers don't expect you to be perfect. They expect you to fix things when they go wrong." -Donald Porter, VP British Airways 8. Recognize Body Language Read the things that clients don't feel 100% comfortable telling you. Also be aware of your own: don't cross your arms or lean to indicate a lack of interest. 9 Know How to Persuade Know how to compromise so that the end result is a win for everyone. 10 Close the Deal! The most important part of any communication process. Also happens to be the part where you get paid. For more information, visit HouseHunt.com and follow us on social media. 00000 HouseHu