Transcript

Enjoy your trip

Enjoy your trip People make a lot of claims about open booking, and it's hard to know which to believe. Here are five of the most common assertions, but which are fact and which are fiction? Carlson Wagonlit Travel $1! FICTION It's cheaper on the web According to an analysis of a US company program-booked airfares.. 93% (70% of domestic flights were cheaper 24% of international flights were cheaper was the average saving Most people are happy with managed bookings FACT out of 10 CWT travelers were satisfied or very satisfied with their most recent booking experience (April 2012 to March 2013). out of 6 employees said they would continue to use managed travel often or very often even if they had the freedom not to. People booking in a stricter environment are happier with their travel experiences FACT You will not increase satisfaction by removing constraints. 0.4 0.6 0.2 0.8 0.0 VERY LOW VERY HIGH LEVEL OF CORRELATION BETWEEN SATISFACTION AND CULTURE OF CONTROL BUY Open booking is faster FICTION Employees frequently waste time hunting for the best deals. Google estimates that people buying online visit an average of 22 travel sites in 9.5 separate sessions before booking*. *for leisute travel bookings 45% of business trips are complex, multi- segment journeys that are usually more efficient through a travel counselor. FLEX! Ticket changes don't occur that often FICTION Changes happen more often than you think. of passenger name records are changed. In May 2013 alone, 30,000 FLIGHTS were cancelled worldwide. It's usually a lot quicker and easier for a travel agent to modify a ticket. Conclusion It's important to remember why managed travel exists: COST EASE SPEED Corporate discounts, no hidden charges. Makes booking and travelling less stressful for employees. Booking is quicker, particularly when the trip is complex. SUPPORT You can make SAFETY Travellers are tracked and assisted when emergencies strike. changes and get support round the clock. Carlson Wagonlit Travel Found these facts and figures useful? The CWT Travel Management Institute has lots more insights and studies; our most recent one is on mobility which is free to download. www.cwtinsights.com © CWT 2014

Enjoy your trip

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Infographic designed at Guardian Digital Agency for Carlson Wagonlit Travel about the virtues of managed travel.

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Adam Frost

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Travel
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