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Improve the Customer Experience & Increase Reorders with Transit Triggers

IMPROVE THE CUSTOMER EXPERIENCE & INCREASE REORDERS WITH TRANSIT TRIGGERS Engage customers when they're most eager to hear from you – while their orders and returns are en route. Reassure customers their return is on its way Set delivery expectations while cross-selling related items Let customers know their order is en route while reinforcing your brand TRANSIT TRIGGERS® Set refund expectations while offering personalized NOTIFICATIONS from Newgistics are a unique kind of customer communication. Automatically generated by parcel movements, they're merchant- branded and completely customiz- able. What can you do with this customer engagement platform? EMAIL OPEN RATES promotions RETURNS FOR SHIPMENT CONFIRMATION DELIVERY 65% OF ONLINE 107.4%" 89 % OF ONLINE FOR RETURN/EXCHANGE SHOPPERS HAVE TRACKED ORDER SHIPMENTS 96.8%" OR RETURNS E-TAILER OR HERCHANT SHOPPERS SAY TRACKING IS IMPORTANT * Sourcs Newgistics coreumer srvey gonducted by independent market reserch fm (2011) newgistics. ** Source Experian" Markeing Services "The transactional email report" (2010

Improve the Customer Experience & Increase Reorders with Transit Triggers

shared by winformatron on Mar 12
Newgistics illustrates how its Transit Triggers® shipment notifications help e-tailers capitalize on the window when shoppers are most sensitive to merchant communications.


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