E-Fulfillment Trends

E-Fulfillment Trends Sales channels used in addition to e-commerce Direct to consumer 31.9% Catalog sales 18.1% Retail Stores 40.6% Biggest e-fulfillment challenges Upholding standards for service 29.4% Need for customisation 20.0% Quality requirements 11.3% EDI processing 8.1% International shipments 24.4% System integration 29.4% Returns 26.3% Processing time - outbound orders 35.0% Processing time - receiving 17.5% Biggest advantages of outsourcing Alternative to overhead investment 52.4% Opportunities for cost savings 47.6% Meet special requirements 12.7% "Right size" operations 30.2% Focus on core competency 34.9% Handle multiple channels 14.3% Improve service levels 22.2% Advanced systems capabilities 22.2% Access to expertise 23.8% Value of distribution across multiple channels 48.5% Very valuable Somewhat valuable Valuable 3.0% Not very valuable 21.2% 3.0% Not at all valuable 6.1% 18.2% Don't know Currently outsourcing Number of distribution centers 42.9% 15.9% 3 4 6.3% 5 - 10 4.8% Greater than 10 20.6% 9.5% Currently outsourcing »BOXstation Store | Pick and Pack | Order Fulfillment | Dispatch Souroe: hrtp:/www.sologienos.oom/pdtE-FuIniimentWhttePaper.pdtt