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War for Talent: HDI/Robert Half

PERCENTAGE OF ORGANIZATIONS THAT ARE WAR FOR TALENT 72% HIRING + STRUGGLING TO FIND SKILLED PROFESSIONALS 24% Expanding Frontline/help desk Escalated support (i.e., levels 2/3 and/or desktop support) 47% 48% Filling open positions 62% 59% Management Source: HDI and Robert Half Technology, The War for Talent (2012) Turnover issue Stress causing turnover have a anticipate 24% 21% turnover a turnover issue issue 49% report stress levels as a cause of turnover Turnover Average number of weeks to hire Heavy workload leads to stress Escalated Management support Frontline 64% of "very overworked" staff are Increased Search "very stressed" stress 9.5 7.2 5.5 THE TURNOVER CYCLE weeks weeks weeks Abandoned responsibilities Overworked technical support Employees take on of organization have those in other positions take on the responsibilities of vacant positions 83% Managers Increased 73% responsibilities workload of vacant 78% Escalated support positions 65% Frontline BREAK THE CYCLE! OHDI A strong cultural Turnover is less of an issue Vacant positions contribute to overwork. Creative staffing alternatives, such as insourcing and using remote workers to solve geographical challenges, can help organizations stabilize Support professionals want and value environment results in for organizations providing opportunities to learn, lower stress levels. the most sought-after H Robert Half Technology grow and advance. perks/benefits. their workforce. Robert Half Technology is an Equal Opportunity Employer

War for Talent: HDI/Robert Half

shared by UBM_Design_Central on Jul 03
HDI and Robert Half Technology present a study that delves into the reasons why it's so hard to attract and retain good technical support staff.


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