User Process Improvement by the Numbers

OPENSPAN BY THE NUMBERS THE RESULTS OF OUR CUSTOMERS' PROCESS IMPROVEMENT EFFORTS IN 2011 1.1 BILLION $1.6 BILLION PROCESSES SAVED IN IMPROVED ONE YEAR ANNUALLY OpenSpan customers saved an estimated aggregate $1.6 billion in 2011. OpenSpan technology impacted more than a billion of our customers' processes in the front office, back office and cloud. 8 BILLION 1 BILLION $1 SAVED ON EVERY CALL FRONT-OFFICE CALLS TASKS TOUCHED HANDLED 8 billion unique work tasks processed worldwide. More than a billion contact center OpenSpan technology reduces the average cost per call in contact centers. Our customers saved about calls were impacted by OpenSpan technology. a dollar on every call handled. IMPROVING PRODUCTIVITY OPENSPAN CUSTOMERS ENJOY SIGNIFICANT PRODUCTIVITY GAINS +19% CALL CENTER PRODUCTIVITY Giving customers a better way to work OpenSpan technology helps accelerate success through improved efficiency, enhanced revenue opportunities and reduced resource requirements. +29% BACK-OFFICE PRODUCTIVITY OpenSpan Desktop Automation Rapid, low-risk user process innovation for high-impact worker optimization OpenSpan Desktop Analytics T Complete visibility into work activities, tasks and outcomes +21% OVERALL PRODUCTIVITY IN OUT Numbers are based on formal process improvement assessments conducted by OpenSpan's Lean Six Sigma process consulting team. The results are averaged based on customer-validated estimates and established industry benchmarks. www.openspan.com 678-527-5400 © 2012 OpenSpan, Inc. All rights reserved.