Transcript

The Untapped Potential of Ecommerce Live Video Chat

POTENTIAL QE CНAT THE UNTAPPED ECOMMERCE LIVE VIDEO IT'S THE FASTEST GROWING COMMUNICATION CHANNEL 2 BILLION MINUTES OF SKYPE 2015 30 000 CALLS MILLION CALLS 2010 600 MILLION CALLS ARE MADE EVERYDAY IT'S NOT ONLY FOR FAMILY AND FRIENDS ANYMORE 60% S 37% m 7% OF HIRING MANAGERS OF SKYPE USERS HAVE OF US DOCTORS HAVE CONDUTED A JOB INTERVIEW THROUGH USED THE PLATEFORM VIDEO CHAT WITH FOR BUSINESS PURPOSE THEIR CLIENTS VIDEO CHAT : TOP 3 QUALITIES OF CUSTOMER SERVICE AGENTS CUSTOMERS ARE ASKING FOR IT 36 OF CUSTOMER ACCORDING TO CUSTOMERS WOULD LIKE TO USE REAL TIME VIDEO CHAT WITH CUSTOMER SUPPORT WE MOSTLY COMMUNICATE IN A NON VERBAL WAY VERBAL NON VERBAL 38% THROUGH THE TONE OF OUR VOICE 55% THOUGH WORDS THROUGH OF FACE EXPRESSIONS 3 TIPS TO LOOK GOOD ON CAMERA HAVE LIGHT FACING YOU, NOT BEHIND YOU QUALITY POTENTIAL OF COMMUNICATION DEPENDING ON CHANNEL WORDS + TONE OF VOICE + FACE EXPRESSIONS) TEXT CHAT & E-MAIL (ONLY WORDS) O MAKE SURE YOUR HEAD SHOWS UP IN THE CENTER OF THE SCREEN PHONE (WORDS + TONE OF VOICE) VIDEO CHAT 3. LOOK AT THE CAMERA TO MAKE EYE CONTACT (NOT AT YOUR SCREEN) VIDEO INCREASES CONVERSION RATE CUSTOMERS WHO SAW AFTER 3 DAYS ONLY VIDEO CHAT ATTRACTS YOUR PRODUCT ON VIDEO 10% OF PEOPLE MORE UPSCALE ARE 85% MORE LIKELY REMEMBER TEXT BUT CUSTOMERS: (HOUSEHOLDS EARNING $75000 OR MORE) TO BUY 95% REMEMBER VIDEO LIVE VIDEO CHAT SUCCESS STORIES AMAZON - MAYDAY SCHUH MBANK EARNED £1 MILLION| IN SALES FROM REDUCED COSTS ASSOSSIATED TO MEETING NOW HAS THOUSANDS CUSTOMER SERVICE STAFF TO VID BY 50% THANKS TO VIDEO CHAT VIDEO CHAT DEDICATE schuh mBank SUPPORT ON KINDLE BUILD YOUR OWN ECOMMERCE VIDEO CHAT SUCCESS STORY WITH CUSTOMERICARE! HTTP://CUSTOMERICARE.COM @CUSTOMERICARE customer i care OFFERS GOOD PERSONAL INTERACTION CAN SOLVE PROBLEM QUICKLY IS AN EXPERT IN HIS FIELD

The Untapped Potential of Ecommerce Live Video Chat

shared by achazal on Apr 04
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Video chat's popularity is growing fast and the channel is not reserved to family and friends anymore. Many ecommerce stores and online businesses use video chat to connect with customers in a new inn...

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Customericare

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Technology
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