The True Importance of User Satisfaction

THE TRUE IMPORTANCE OF USER SATISFACTION The happiness of your employees can make or break your organization. Updating user technology is a great first step to maintaining happy employees. If you think your employees are happy and loyal to your organization, you may want to take a closer look at their satisfaction. 42% of employees in the U.S. are less than happy with their provided technology. Unsatisfied Satisfied 19% THE BIGGER PICTURE In a recent survey, 2/3 of respondents said that they were not happy at work. 44% 16% 21% Somewhat Satisfied Somewhat Unsatisfied WORLDWIDE, BETWEEN 28-56% OF EMPLOYEES EXPRESSED A DESIRE TO LEAVE THEIR JOBS. EMPLOYEE HAPPINESS PAYS BIG 83% 24 Small businesses could save $22,000/YR Accommodating business cultures helped propel annual average sales growth of MORE THAN 140% of employees with access to flexible IT in hiring costs by implementing flexible IT systems. policies said they're satisfied at work. 63% OF AMERICAN WORKERS ARE NOT ENGAGED IN THEIR WORK This loss in productivity is estimated to cost somewhere between $450-$550 BILLION/YR ATTRACT YOUNG TALENT While overall employee satisfaction 2/3 has declined to 45% of 22 to 29-year-old workers JUDGE THEIR EMPLOYERS by their technical knowledge. THE PERCENTAGE OF EMPLOYEES SATISFIED WITH THEIR JOBS IS LOWEST IN THE UNDER 25 AGE GROUP WITH ONLY 35.7% SATISFIED. OUTDATED TECHNOLOGY MIGHT PREVENT YOU FROM HIRING THE BEST AND BRIGHTEST AND SEND THEM SCURRYING TO YOUR COMPETITORS http://blogs.forrester.com/jennifer_belissent_phd/13-10-21-mind_the_tech_expectations_gapmany_employees_are_not_satisfied_with_work_technologies_espec http://www.smartcompany.com.au/technology/information-technology/32092-deloitte--google-survey-recommends-flexible-it-to-improve-employee-satisfaction.html# http://www.entrepreneur.com/article/70060 http://www.forbes.com/sites/susanadams/2012/05/18/new-survey-majority-of-employees-dissatisfied/ http://www.forbes.com/sites/susanadams/2011/11/10/employee-loyalty-dropping-worldwide/ entech %24