Steps to handle Negative Comments

STEPS TO HANDLE NEGATIVE COMMENTS PREPARE Create a strong social presence on different social media platforms and be active and updated on each platform. ANSWER/RESPOND Try to understand the problem immediately and then respond publicly in a polite manner and fix the issues in a positive way. HOW TO ANSWER First find out about the issue from customer and what they are saying, respond in a polite, professional manner. TAKE MEASURES Try to find out a common negative review pattern and work on it to solve it. Adjust your business structure & customer handling process to avoid future complaints. OTHER METHODS Use SEO techniques such as generating content to dilute SERPS that contain negative reviews also try to get more positive reviews to lower negative reviews. 67%) 36% 78% Consumers agree that reviews are important Consumers are influenced People feel that a business cares about their consumers if by Online Reviews factor to consider they respond to online reviews