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The State of Tablet Use in the Utilities Industry

PERFECTLY ADAPTED NOT QUITE ADOPTED THE STATE OF TABLET USE IN THE UTILITIES INDUSTRY Multi-function capable and more-portable than laptops, tablets are an ideal fit for field use in utilities-but survey results say they're still in the early adoption phase. AOMENTEN FOR MOBILITY THE MOMENTUM FOR MORE MOBILITY More than half of respondents say their workers spend half – or more - of the workday in the field E39% 34% WHY ADOPT TABLETS? Among utilities that have adopted tablets, the primary drivers are ease-of-use and portability Portability Ease-of-use EXTENT OF TABLET USAGE Utilities are not replacing their laptops wholesale, but selectively based on worker function* ACCESSING CRITICAL APPLICATIONS Laptops are still the primary device used to access critical applications* 62% 32% 69% 20% Use a mix of tablets and laptops Use tablets as Smartphones/ handheld Laptop/Rugged Laptop supplement to laptops other other 4% 3% 8% 2% Use tablets as primary Tablet access device EVOLVING OPERAT CHOICE SYSTEMS EVOLVING CHOICE IN OPERATING SYSTEMS While laptop OS's are primarily Windows, tablet adopters also turn to Android and MacOS* OPERATING SYSTEMS BY DEVICE 45% Windows 7 Windows 7/8 45% 37% Windows XPVista Apple ios 30% 11% Windows 8 Laptops Tablets Android 18% 7% Other Other 7% ALL SYSTEMS GO Among those who are planning to deploy tablets, no one operating system is a clear front-runner 29% 31% 32% 40% 14% Windows 7 Windows 8 Android Apple ios No Preference THE DECIDING VOTE 3/4 of utilities are agreed about the drivers behind operating-system choice Compatibility with existing infrastructure Applications supported by OS End-user requests ADOPT BROADER PHAT ELE TAKE BROADER ADOPTION: WHAT WILL IT TAKE? SPLIT DECISION Utilities are almost evenly split over their plans to deploy tablets in the next 6-12 months Plan to Deploy Tablets 49% 51% No Plan to Deploy Tablets 0% 50% 100% CHALLENGES FOR THE ADOPTERS Among those who have already deployed tablets, these are the top challenges identified 46% 35% 32% 29% 28% 24% 23% Training Equipment Software Reliability Compatibility Cost Logistics concerns concerns BARRIERS TO ADOPTION Field readiness and application support are most-often-cited as barriers to adoption other 44% 43% 30% 26% 18% Not rugged enough Applications not available/ supported Other Form factor Battery life Source: PennEnergy Research survey of North American electric, gas and water utility companies. Some percentages don'ttotal 100% because of rounding. (NETMOTION WIRELESS

The State of Tablet Use in the Utilities Industry

shared by Lakuna on Oct 17
NetMotion Wireless researches tablet use—its impact and prevalence—in the utilities industry.


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