ServiceNow Virtual Agent in Paris Release

Virtual Agent in ServiceNow Paris Release Over 50% customer issues are handled by a virtual agent without human intervention. What's new? ServiceNow has announced Virtual Agent's enhancements in the Paris release. Multl-language NLU Create unique models in English, German, and French. Map models, intent, and entities. Test and preview experience. Custom Chat Integrations Build adapters that interface with chat APIS. Change message before sending or receiving. Link conversations to specific integrations. Virtual Agent API Manage live and virtual agent conversations through API. Seamlessly plug-in the existing chat ecosystem. 両 品 Web and Moblle Chat Cllent Notificatlons Send notifications directly to the user. Users can start a conversation after receiving a notification or completing new tasks. Custom Input and Response Controls Create customized input and response controls-sliders, video players, etc. -using a scripting language. </> Upgrade and Deliver Seamless End-to-end Service Experience With digital transformation reshaping customer expectations, it's time to upgrade ServiceNow to the Paris release and deliver a superior customer experience. Royal Cyber has partnered with ServiceNow to bring the best of the capabilities of Virtual Agent to the table and provide personalized, meaningful, and contextual interactions. ROYAL CYBER Email: [email protected] | Website: www.royalcyber.com