Satisfaction Drives Online Sales

Satisfaction drives on-line sales on Italian market 30,5 milioni in 3 mesi 50,4 % e-commerce System Satisfaction Consumer Start here > 40 % Promoter Consumer moving to on-line Willing e-commerce system e-commerce system Consumer on-line Consumer on-line Willing leaving Consumer Willing leaving Consumer What...IF? Satisfaction decrease What.IF? Satisfaction increase Leaving consumer Increase Leaving consumer Increase Promoter consumer decrease Promoter consumer increase Passive consumer decrease Passive consumer no more willing consumer more willing consumer Incoming decrease Incoming increase Visualized by Bryan Data from Human Highway - Netcom Consumers who buy on-line 41,4 %| Passive Consumer Promoter Consumer 44,3 % 14,3 % Leaving Consumer Satisfaction drives on-line sales on Italian market 30,5 milioni in 3 mesi 50,4 % e-commerce System Satisfaction Consumer Start here > 40 % Promoter Consumer moving to on-line Willing 出 出 出 e-commerce system e-commerce system Consumer on-line Consumer on-line Willing leaving Consumer Willing leaving Consumer What...IF? Satisfaction decrease What.IF? Satisfaction increase + Leaving consumer Increase Leaving consumer Increase Promoter consumer decrease Promoter consumer increase Passive consumer decrease + Passive consumer no more willing consumer more willing consumer Incoming decrease + Incoming increase Visualized by Bryan Data from Human Highway - Netcom Consumers who buy on-line 41,4 %| Passive Consumer Promoter Consumer 44,3 % 14,3 % Leaving Consumer Satisfaction drives on-line sales on Italian market 30,5 milioni in 3 mesi 50,4 % e-commerce System Satisfaction Consumer Start here > 40 % Promoter Consumer moving to on-line Willing 出 出 出 e-commerce system e-commerce system Consumer on-line Consumer on-line Willing leaving Consumer Willing leaving Consumer What...IF? Satisfaction decrease What.IF? Satisfaction increase + Leaving consumer Increase Leaving consumer Increase Promoter consumer decrease Promoter consumer increase Passive consumer decrease + Passive consumer no more willing consumer more willing consumer Incoming decrease + Incoming increase Visualized by Bryan Data from Human Highway - Netcom Consumers who buy on-line 41,4 %| Passive Consumer Promoter Consumer 44,3 % 14,3 % Leaving Consumer Satisfaction drives on-line sales on Italian market 30,5 milioni in 3 mesi 50,4 % e-commerce System Satisfaction Consumer Start here > 40 % Promoter Consumer moving to on-line Willing 出 出 出 e-commerce system e-commerce system Consumer on-line Consumer on-line Willing leaving Consumer Willing leaving Consumer What...IF? Satisfaction decrease What.IF? Satisfaction increase + Leaving consumer Increase Leaving consumer Increase Promoter consumer decrease Promoter consumer increase Passive consumer decrease + Passive consumer no more willing consumer more willing consumer Incoming decrease + Incoming increase Visualized by Bryan Data from Human Highway - Netcom Consumers who buy on-line 41,4 %| Passive Consumer Promoter Consumer 44,3 % 14,3 % Leaving Consumer Satisfaction drives on-line sales on Italian market 30,5 milioni in 3 mesi 50,4 % e-commerce System Satisfaction Consumer Start here > 40 % Promoter Consumer moving to on-line Willing 出 出 出 e-commerce system e-commerce system Consumer on-line Consumer on-line Willing leaving Consumer Willing leaving Consumer What...IF? Satisfaction decrease What.IF? Satisfaction increase + Leaving consumer Increase Leaving consumer Increase Promoter consumer decrease Promoter consumer increase Passive consumer decrease + Passive consumer no more willing consumer more willing consumer Incoming decrease + Incoming increase Visualized by Bryan Data from Human Highway - Netcom Consumers who buy on-line 41,4 %| Passive Consumer Promoter Consumer 44,3 % 14,3 % Leaving Consumer Satisfaction drives on-line sales on Italian market 30,5 milioni in 3 mesi 50,4 % e-commerce System Satisfaction Consumer Start here > 40 % Promoter Consumer moving to on-line Willing 出 出 出 e-commerce system e-commerce system Consumer on-line Consumer on-line Willing leaving Consumer Willing leaving Consumer What...IF? Satisfaction decrease What.IF? Satisfaction increase + Leaving consumer Increase Leaving consumer Increase Promoter consumer decrease Promoter consumer increase Passive consumer decrease + Passive consumer no more willing consumer more willing consumer Incoming decrease + Incoming increase Visualized by Bryan Data from Human Highway - Netcom Consumers who buy on-line 41,4 %| Passive Consumer Promoter Consumer 44,3 % 14,3 % Leaving Consumer Satisfaction drives on-line sales on Italian market 30,5 milioni in 3 mesi 50,4 % e-commerce System Satisfaction Consumer Start here > 40 % Promoter Consumer moving to on-line Willing 出 出 出 e-commerce system e-commerce system Consumer on-line Consumer on-line Willing leaving Consumer Willing leaving Consumer What...IF? Satisfaction decrease What.IF? Satisfaction increase + Leaving consumer Increase Leaving consumer Increase Promoter consumer decrease Promoter consumer increase Passive consumer decrease + Passive consumer no more willing consumer more willing consumer Incoming decrease + Incoming increase Visualized by Bryan Data from Human Highway - Netcom Consumers who buy on-line 41,4 %| Passive Consumer Promoter Consumer 44,3 % 14,3 % Leaving Consumer