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Prepare your Contact Center for Holiday Season

AMEYO Strategies to Get your Contact Center Festive Ready Opt for an Omnichannel Engagement Strategy Make sure you have adequate staff Assess historical data to get an idea about expected call volume or support queries to make effective hiring decisions Leverage all the communication channels - call, email, WhatsApp or social media, etc to deliver a consistent and seamless customer experience Train Seasonal Hires Set Reasonable Customer Expectations Don't over promise and under deliver. Arrange product training sessions for seamless remote onboarding of new hires while sharing some tips to handle peak season traffic. Communicate with customers of business hours and possible delays/shortages. FAQ Compile a list of Frequently asked Questions Leverage Gamification to Motivate Agents Collate a list of FAQS and publish them on your website or other portals to help customers troubleshoot problems themselves. Introduce rewards programs, perks or bonuses based on performance to encourage healthy competition and motivate agents. M [email protected] www.ameyo.com | +91-124-4771000

Prepare your Contact Center for Holiday Season

shared by shambhavisinha on Oct 27
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This holiday season is definitely a different one as we have seen a change in customers’ buying behavior. Prepare your Contact Center for the upcoming Holiday Season. Check this infographic to know ...

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Amit Srivastava

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Technology
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