Ofcom voluntary code for ISPs (Broadband Speeds) – infographic

years on - is Ofcom's voluntary code for ISPS, working to give 4 consumers more accurate speed info? In 2008 Ofcom announced their voluntary code for ISPS, in 2012 they used secret shoppers to test progress. Of the 1200+ calls they made, these are the results. 59% Overall av. Volunteered speed estimates Karoo 76% Sky 72% PlusNet' 67% BT Infinity 57% Virgin media (DSL) 57% 02 55% Orange 52% BT Total Broadband 48% TalkTalk 47% Large ISP Av 58% Med ISP Av 59% Small ISP Av 61% Only the small ISPS beat the overall average, suggesting that Ofcom's 'voluntary’ approach simply is not working an infographic from wispa.it There is nothing wrong with a voluntary approach - if it attracts action - but Ofcom's own'mystery shopper' evidence demonstrates that this is simply NOT working. A little over half of all enquiries resulted in a volunteered speed estimate. And a voluntary code, requires a voluntary response. http://stakebolders.ofcom.org.uk/binaries/research/broadband-research/mystery-shopping-2012/gfk_report.pdf - is Ofcom's 4 years on voluntary code for ISPS, working to give consumers more accurate speed info? In 2008 Ofcom announced their voluntary code for ISPS, in 2012 they used secret shoppers to test progress. Of the 1200+ calls they made, these are the results. 59% Overall av. Volunteered speed estimates Karoo 76% Sky 72% PlusNet' 67% BT Infinity 57% Virgin media (DSL) 57% 02 55% Orange 52% BT Total Broadband 48% TalkTalk 47% Large ISP Av 58% Med ISP Av 59% Small ISP Av 61% Only the small ISPS beat the overall average, suggesting that Ofcom's 'voluntary’ approach simply is not working an infographic from wispa.it There is nothing wrong with a voluntary approach - if it attracts action - but Ofcom's own'mystery shopper' evidence demonstrates that this is simply NOT working. A little over half of all enquiries resulted in a volunteered speed estimate. And a voluntary code, requires a voluntary response. http://stakebolders.ofcom.org.uk/binaries/research/broadband-research/mystery-shopping-2012/gfk_report.pdf - is Ofcom's 4 years on voluntary code for ISPS, working to give consumers more accurate speed info? In 2008 Ofcom announced their voluntary code for ISPS, in 2012 they used secret shoppers to test progress. Of the 1200+ calls they made, these are the results. 59% Overall av. Volunteered speed estimates Karoo 76% Sky 72% PlusNet' 67% BT Infinity 57% Virgin media (DSL) 57% 02 55% Orange 52% BT Total Broadband 48% TalkTalk 47% Large ISP Av 58% Med ISP Av 59% Small ISP Av 61% Only the small ISPS beat the overall average, suggesting that Ofcom's 'voluntary’ approach simply is not working an infographic from wispa.it There is nothing wrong with a voluntary approach - if it attracts action - but Ofcom's own'mystery shopper' evidence demonstrates that this is simply NOT working. A little over half of all enquiries resulted in a volunteered speed estimate. And a voluntary code, requires a voluntary response. http://stakebolders.ofcom.org.uk/binaries/research/broadband-research/mystery-shopping-2012/gfk_report.pdf - is Ofcom's 4 years on voluntary code for ISPS, working to give consumers more accurate speed info? In 2008 Ofcom announced their voluntary code for ISPS, in 2012 they used secret shoppers to test progress. Of the 1200+ calls they made, these are the results. 59% Overall av. Volunteered speed estimates Karoo 76% Sky 72% PlusNet' 67% BT Infinity 57% Virgin media (DSL) 57% 02 55% Orange 52% BT Total Broadband 48% TalkTalk 47% Large ISP Av 58% Med ISP Av 59% Small ISP Av 61% Only the small ISPS beat the overall average, suggesting that Ofcom's 'voluntary’ approach simply is not working an infographic from wispa.it There is nothing wrong with a voluntary approach - if it attracts action - but Ofcom's own'mystery shopper' evidence demonstrates that this is simply NOT working. A little over half of all enquiries resulted in a volunteered speed estimate. And a voluntary code, requires a voluntary response. http://stakebolders.ofcom.org.uk/binaries/research/broadband-research/mystery-shopping-2012/gfk_report.pdf - is Ofcom's 4 years on voluntary code for ISPS, working to give consumers more accurate speed info? In 2008 Ofcom announced their voluntary code for ISPS, in 2012 they used secret shoppers to test progress. Of the 1200+ calls they made, these are the results. 59% Overall av. Volunteered speed estimates Karoo 76% Sky 72% PlusNet' 67% BT Infinity 57% Virgin media (DSL) 57% 02 55% Orange 52% BT Total Broadband 48% TalkTalk 47% Large ISP Av 58% Med ISP Av 59% Small ISP Av 61% Only the small ISPS beat the overall average, suggesting that Ofcom's 'voluntary’ approach simply is not working an infographic from wispa.it There is nothing wrong with a voluntary approach - if it attracts action - but Ofcom's own'mystery shopper' evidence demonstrates that this is simply NOT working. A little over half of all enquiries resulted in a volunteered speed estimate. And a voluntary code, requires a voluntary response. http://stakebolders.ofcom.org.uk/binaries/research/broadband-research/mystery-shopping-2012/gfk_report.pdf - is Ofcom's 4 years on voluntary code for ISPS, working to give consumers more accurate speed info? In 2008 Ofcom announced their voluntary code for ISPS, in 2012 they used secret shoppers to test progress. Of the 1200+ calls they made, these are the results. 59% Overall av. Volunteered speed estimates Karoo 76% Sky 72% PlusNet' 67% BT Infinity 57% Virgin media (DSL) 57% 02 55% Orange 52% BT Total Broadband 48% TalkTalk 47% Large ISP Av 58% Med ISP Av 59% Small ISP Av 61% Only the small ISPS beat the overall average, suggesting that Ofcom's 'voluntary’ approach simply is not working an infographic from wispa.it There is nothing wrong with a voluntary approach - if it attracts action - but Ofcom's own'mystery shopper' evidence demonstrates that this is simply NOT working. A little over half of all enquiries resulted in a volunteered speed estimate. And a voluntary code, requires a voluntary response. http://stakebolders.ofcom.org.uk/binaries/research/broadband-research/mystery-shopping-2012/gfk_report.pdf