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Multichannel CRM help desk software

99 Voyager Aid MULTICHANNEL HELPDESK SOFTWARE Multi-chanel support means to reach out to your customers and solve their problems regardless of where they are or which way, they feel most comfortable reaching out to you. Providing consumers with a robust support network increases customer loyalty during the service process because consumers may feel more comfortable in using a program, they are familiar with, calling out for assistance. Email, chat, phone, social media, website portals platforms can all be accessed from a single dashboard. Every conversation is available in one location, so customer service respresentatives do not miss anything. Mail support Email is the most common digital channel for customer-support, stop handling your customers from traditional email accounts and move to one of the robust software for email and ticket management. With VoyagerAid, the customer emails automatically converted into tickets, prioritized, and assigned to the right support team. SMS support We stepped it up integrated SMS support. Now your customers can request help through SMS experiences and upgrade their support tickets. You can also respond directly to customer SMS message from your helpdesk. Social media messaging Every day, consumer expectations increase. As such, many businesses have no choice but to extend their support networks to social media platforms such as Facebook, Twitter, Instagram, WhatsApp other platforms that customer expect to communicate with support agents. Messages can automatically convert into tickets and assigned to the respective support agents. Chat 73% of the customers find live chat to be the most satisfying way of communicating for immediacy and convenience. By providing different channels of assistance, you make it easy for your customers to get what they need when they need. We are experienced in customer care and can provide help across any medium you choose whether it's by email, live chat or telephone, we have the answer for you. To know more reach out www.infinitisoftware.net | [email protected]

Multichannel CRM help desk software

shared by krishnavenivija... on Aug 19
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VoyagerAid offers multi channel help desk software that will help for your customers can raise a ticket via Web Forms, Chat, Phone, Email, Facebook & Twiiter.customer support software,customer service...

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