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Is live chat beating chatbots in the customer service game?

LIVE CHAT VERSUS CHATBOT WHICH IS WINNING THE CUSTOMER SERVICE GAME AND WHY? The interaction is carried by a human. Live chat enables agents to respond contextually while sensing the emotions of the Customer. The interaction is carried by a machine Which Can translate Customer questions and respond swiftly to any queries. If the live chat Is Incapable of tracking Customer information, delivering on personalized services becomes a Challenge. Modem chatbots are capable of pairing conversational data with the visitor's profile thus enables you to customize the entire experience of the customer. Live Chat is capable of handling complex customers queries - especially when the queries include difficult technical New Al-driven bots can be trained to handle complex queries. However, most companies are still stuck at command based chat bots then Intelligent Al-driven chatbots. terminologies. As human resources are involved in the process, there A Chatbot Can handle any number of chats provided the solution is scalable and are limitations when it Comes to handling multiple Concurrent Chats at a time. supported by Al do something. Chatbots are exceptionally useful when the nature of Custorner inquiries are simple and repetitive. Live chat is not useful when the type of customer queries are simple. common, monogamous and repetitive. For More Info Visit:

Is live chat beating chatbots in the customer service game?

shared by duvim on Feb 16
Answering customer questions immediately is one of the best things you can do for them. But sometimes, that doesn't happen – even with fast channels like live chat softwares. Although sophisticate...




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