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Key features to consider while choosing perfect customer service ticketing system

66 99 Voyager Aid 8 Features of best customer support service software • 62% of customers want to connect with customer service companies through email. • 48% would like to use the email, 42% online chat, and 36%"Call us" forms. • 50% of customers have left a brand for a competitor who was able to stay more relevant and better satisfy their needs. • 73% of consumers enjoy a brand and stay loyal due to the polite customer service. A must-have a checklist of features to look for before choosing any help desk software for your travel business Multi-channel customer support 1 A multichannel service provides different ways to communicate with customers. Therefore you may reach consumers on the platform they want to use. Streamline all the communications with customers in one place. Ticket management system The ticketing management system restructure all the requests from carious platforms into a single inbox and allocate the ticket to eligible agents automatically. Intelligent travel chatbot The strong combination of Al bot, knowledge base and accessibility of live chat allows for the best customer experience. Chatbot recognizes the sensation of rising thread during the conversation. Agents collision detection Automatically assign tickets to agents based on their work, keywords, requester using the round-robin method. Canned responses Canned responses refer to predefined answers to specific questions that members may access and submit as part of their conversation, thus minimizing response time and improving productivity. Knowledge base A knowledge base designed to reduce the amount of customer service calls and unnecessary queries, and mitigate customer and other conflicts from escalating. Custom reports & analytics 7 Live interactive dashboard and custom reports allow you to track customer experience, the productivity of the helpdesk and performance of your agents. Build custom reports over multiple modules, such as matrix, and tabular reports. Mobile application Customer support mobile application helps you and your team can view and respond to tickets on the go, as well as lookup important customer information wherever you are. 8. To know more reach out www.infinitisoftware.net | [email protected]

Key features to consider while choosing perfect customer service ticketing system

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Make your support team enrich their performance globally, by adopting multichannel, canned response, and agent collision detection strategy is a proven way to improve the agent experience and the cust...

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