ITIL approach to service strategy

Basic principles Activities and artifacts offered of the service by the ITIL methodology strategy modules ITIL strategy is based on treating service management as a long-term practice. In particular, the guidance focuses on: Service management as a practice Describing main definitions of service management (it's important for the organization to use the same vocabulary when talking about strategy); Defining specifics of service management in IT; Examining different types of service providers and stakeholders; Sharing the best service management practices. The next step is to acquaint the team with the criteria and foundation of Defining service a successful IT service strategy: strategy principles Defining the fundamental criteria for evaluating IT service strategy; Using strategy as a way to solve conflicts and outsmart competition; Specifics of IT service strategies in governmental and non-profit organizations; The four Ps of strategy (perspective, positions, plans, and patterns). Service management as a whole; Describing main service Service portfolio management; strategy processes Financial management of IT services; Business relationship management in IT; Demand monitoring and management. Development, change, and departmentalization; Strategic organization The design, culture, and functions of an IT service organization; Roles, responsibility models, competencies, and training. The ITIL methodology features a full guide to all assets that are required to build and execute an IT strategy (management, organization, knowledge, etc). Appendixes and assets It also describes specifics of working with a Cloud, IT regulations and governance, as well as risk assessment. Jelvíx jelvix.com