Impact of Digitization on Utilities Value Chain

ADDING VALUE TO THE VALUE CHAIN WIPRO Applying Thought THE IMPACT OF DIGITIZATION ON THE UTILITIES VALUE CHAIN. Utilities. The lifeline of a modern society is undergoing some of its most effective transformation through technology. Particularly when it comes to distribution and retail. Here's why companies around the world are digitizing their utilities offerings. HERE'S A LOOK AT THE TYPICAL ELECTRICITY VALUE CHAIN. GENERATION TRANSMISSION DISTRIBUTION RETAIL DISTRIBUTION & RETAIL SMART METER == SUB STATION COMMERCIAL AND INDUSTRIAL CONTROL CENTER SUB STATION SMART METER RESIDENTIAL DISTRIBUTED GENERATION RISE OF THE EMPOWERED CUSTOMER FOCUS ON CUSTOMER CENTRICITY Demand a new level of Owing to this, there is a critical call on making everything a company does a lot more customer centric. Here are a few reassuring facts that indicate how things will look in the coming years. customer obsession Can switch loyalties if trust is not maintained Access information anytime and anywhere Utility CXOS believe that the focus on the customer has increased 90% compared to the previous year TODAY'S EMPOWERED CUSTOMERS Seek instantaneous responses and closures to queries 20% The Customer Centricity Index for Utility companies is slated to increase by 20% in 2014 HENCE, DIGITIZING THE CORE IT IS TIME FOR UTILITY COMPANIES TO DIGITIZE THE DISTRIBUTION AND RETAIL END OF THE VALUE CHAIN DIGITIZATION HELPS ADDRESS OUTAGES IMPROVE CUSTOMER SATISFACTION INCREASE RELIABILITY REDUCE COSTS BENEFITS & IMPACT OF DIGITIZATION WIPRO'S AORTA PROGRAM FOR THAMES WATER OPERATIONAL IMPACT PROCESS AGILITY FASTER DATA-DRIVEN DECISION MAKING Tools such as Wipro's AORTA (Asset and Operations Real Time Analytics) provide real-time operational status, improving reliability and safety. Digitization enables rapid process rollouts and value chain integration by unifying retail, generation and OEMS. AORTA can provide a single view of real-time sensory data, leading to faster data-driven decision making. SOURCES: WIPRO WHITEPAPER WIPRO UTILITY WEEK REPORT TITLED IDC INSIGHTS CASE STUDY TRANSFORMING DISTRIBUTION 'UTILITIES' PROGRESS TOWARDS WIPRO'S AORTA PROGRAM FOR UTILITIES: DIGITIZING THE CORE CUSTOMER CENTRICITY THAMES WATER DO BUSINESS BETTER WWW.WIPRO.COM CONSULTING | SYSTEM INTEGRATION | BUSINESS PROCESS SERVICES INNNNN