Customer Experience Metrics Why Should you measure them | Web Development | Webevis Technologies

EBEVIS TECHNOLOGIES ( PVT ) LTD CUSTOMER EXPERIENCE METRICS : WHY SHOULD YOU MEASURE THEM ? Hi CONSISTENTLY OFFERING SUPERIOR CLIENT CARE ENSURES A HIGHER RETURN ON INVESTMENT According to a recent brand management and marketing study , 89 % of companies will compete in their respective industries based on customer experience in the years to come . IMPROVING THE CLIENT EXPERIENCE GIVES YOU A COMPETITIVE EDGE The marketing tool that can give businesses a long - lasting competitive advantage is the customer experience . The easiest method to beat out the competition is to do this . RELATIONSHIPS AFFECT CONSUMER BEHAVIOR MORE THAN PROMOTIONS AND ADVERTISING To regard a relationship more highly than a promotional tool like advertising is natural . When a company appreciates the customer experience , they begin to value everything the customer experiences . $ CUSTOMER SATISFACTION IS INVERSELY CORRELATED WITH CUSTOMER EXPERIENCE A McKinsey survey found that enhancing customer experience has the potential to improve user experience as well . It increases income by 15 % while reducing marketing- or branding - related costs by 20 % . 40 A POSITIVE CUSTOMER EXPERIENCE LOWERS CHURN It is common knowledge that getting new clients costs twice as much as keeping the ones you already have . Therefore , one of the most crucial business tactics is to implement steps . WWW.WEBEVIS.COM