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Up Close & Connected

Up Close & Connected WIPRO What can a Utility company do to improve customer service and increase efficiency? Applying Thought THE BLUEPRINTS, MANUALS & MAP TO TARGET LOCATION LOADS UP O STARTS THE ROBOTIC ARM AND SCANS THE SOLAR PANEL ARRIVES AT THE LOCATION UTILITY NOC UTILITY NOC UTILITY NOC Video analytics sent to NOC look at panels 3 & 4 WORK ORDER RECEIVED Straps on his smart helmet, takes tablet in his hand. Launches the camera via robotic arm UTILITY NOC LOW POWER COMPUTING PLATFORM BLUEPRINTS & ROAD MAP SMART HELMET TABLET I II SOLAR PANELS CONFIRMING DAMAGE TO ARRAY 4 Confirms array replacement, closes work order via hand held tablet ? Proceed to array replacement UTILITY NOC UTILITY NOC UTILITY NOC Activity viewed by NOC via helmet camera Completes task with NOC Voice Support SMS Confirmation SMS to smart home resident Technician takes out the New Solar Panel Connected devices and systems helps in building stronger customer relationships 66% 46% 42% Improve customer service Build stronger customer relationships Increase mobile workforce productivity Source: Hyperconnectivity survey of 238 business technology and marketing professionals conducted by UBM Tech commissioned by Wipro Ltd. Detailed findings available in the Wipro-UBM Tech report on Hyperconnectivity READ MORE DO BUSINESS BETTER CONSULTING | SYSTEM INTEGRATION | OUTSOURCING | NYSE:WIT | OVER 140,000 EMPLOYEES | 61 COUNTRIES

Up Close & Connected

shared by Wipro on Jan 04
Hyperconnectivity provides multiclient and multidevice access to enterprise resources, involves mobility, personalization, localization and management of customer experience. Enterprises expect hyper...


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