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5 Reasons Why Live Chat Is Important For Your Business

REASON S W HY CHAT IS I MP ORTANT FOR Y OUR BUSINESS LIVE CHAT IS A PLATFORM THAT ALLOWS YOU TO INTERACT DIRECTLY WITH YOUR WEBSITE VISITORS IN REAL TIME. OF COURSE, LIVE CHAT FOR WEBSITE HAS REVOLUTIONIZED CUSTOMER SERVICE AND IS NOW SEEN AS AN EFFECTIVE TOOL THAT YOU CAN USE TO STAND OUT FROM YOUR COMPETITORS, REDUCE YOUR COSTS AND IMPROVE CUSTOMER SATISFACTION. SO RIGHT AWAY, HERE ARE 5 REASONS WHY YOU SHOULD CONSIDER IMPLEMENTING LIVE CHAT SOFTWARE FOR YOUR BUSINESS WEBSITE. Phone support can be somewhat expensive due to both the dialing charge and personnel employment LOWER YOUR to maintain the phone. With live chat tool, one person COSTS can handle multiple customers instead of just one phone call. This means that the same volume of customers requires fewer team members; If an agent can handle up to 3 live chats at once, your customer service has already increased by 300%. More customers can answer your questions at the same time, at a lower cost to your company a win-win situation! INCREASE YOUR SALES The American Marketing Association revealed that live chat software can increase conversions by 20% and increase sales potential three times. Chat considers a more personal, brisk discussion between the business and the purchaser, bringing about the customer feeling more good and sure about the brand and therefore liable to push ahead with the purchase. 3 IMPRοVE YουR CUSTOME R An eDigital customer service survey of 2000 SATISFACTION, customers found that live chat tool gave a CONVEN IENCE, AND LO Y A L T Y customer service rating of 73% compared to 61% for email and 44% over the phone. These numbers give a clear indication of consumer preferences - and it is clearly wise to provide services of choice to your customers. IMPROVE YOUR Using live chat for website, team members can PROBLEM send links through chat boxes. This can push the customer to the correct webpage, where they can SOLVING get the required information or for example be SKILLS sent to the booking page. The live chat platform also allows agents to send documents, or request secure data transfers so that payments can be taken safely. All of this can be done very quickly, solving the problem more efficiently for the customer, as if it were a phone call or email. EXPAND YOUR Consumers generally prefer to do business with companies they have quick and easy access to - MARKET most are unwilling to travel far for products or services. The internet is great because it allows you to expand your marketplace way beyond your local area. However, international customers cannot be prepared to call for inquiries or to make purchases due to expensive international phone call charges. Live chat means that they can contact a business immediately without worrying about the cost. Source: https://duvim.com/

5 Reasons Why Live Chat Is Important For Your Business

shared by duvim on Feb 04
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Live chat service is one of the most dynamic ways to communicate with your customers. With live chat support service, you can turn every interaction with visitors on your website into a better experie...

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live chat

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Technology
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