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5 Benefits of Live Chat Software

Top 5 Benefits of Live Chat Software For online businesses, live chat is must. Not only does it increase conversion rates, but it also has a direct impact on brand re ation, inbound marketing, customer happiness and customer retention. TOP 5 BENEFITS Customer Satisfaction 人人 大大 A 77% of people who use live chat believe that their questions have been answered quickly and efficiently Live Chat 73% Email 61% Phone Calls 44% Customer Satisfaction Higher Conversions ... ... ... ... 61% of online shoppers and web visitors are more likely to purchase a product/service based purely on live chat communication 17% of people who have never used live chat believe that using that feature would increase the likelihood of the making a purchase Stronger Customer Relationships Stronger customer relationships come from seamless, responsive experiences; live chat software makes it easy to provide that type of experience Having a live chat option on your website increases customer trust and loyalty by literally putting a face to your business Higher ROI Great for your business. Live chat not only increases web conversion rates, it also increases average order values Great for support teams. A Kissmetrics review found that live chat reduces overall contact center costs by lowering average interaction costs Customer Retention E 90% of customers consider live chat helpful and will stick with a product or service that offers live chat, even if they rarely take advantage of it. ClickDesk Here Features Plugina Intsgntions 63% of web visitors are more likely to return to a website that offers live chat @ClickDesk Sources: ClickDesk, ATG Global, eMarketer, Kissmetrics, Shopify, eDigital Research %24 Phone Calls Email Live Chat

5 Benefits of Live Chat Software

shared by clickdesk on Nov 28
Your customers have questions. If you can answer those questions in real time while visitors are browsing your website, chances are they will convert into paying customers. Live Chat software makes it...


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