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3 Steps to Better Customer Service

3 Steps to Better Customer Service 1. WOW PROSPECTIVE CUSTOMERS The customer lifecycle begins the moment a new lead visits your Website 52% 55% of customers of customers will immediately switch to a will stay with your company and purchase more after a good customer service different company after a bad customer service experience experience Flip The Odds In Your Favor With Friendly Attitudes Consistent Messaging 0... ....... Real-time Support Multimedia Communications 2. RESPOND to Current Customers MULTI-CHANNEL SUPPORT Offer customer support on every channel optimize the, customer experience on every channel CUSTOMER HAPPINESS 70% of buying experiences are based on how customers feel they are being treated Make unhappy customers happy. .and make happy customers happier CUSTOMER SERVICE IS A CONVERSATION Train your customer service reps, but don't "overtrain" them; encourage friendly conversation with customers. There's a good reason we call it live chat and not live robotic conversation. Live chat gives your business one tool for consistent conversation with every type of customer. Active Customers Lapsed Customers New Customers 3. SPREAD THE L* LOVE On average, every brand advocate will bring you New Customers 87% Following an especially positive customer service experience, of customers will share their experience online 33% Will Share With 4-6 People! Make It Easy For Customers To Spread The Word With .40 DISCOUNT Incentives Discounts HIhaea question Michele Hela, Hewa p Customer Support Tools Sharable Content www.clickdesk.com Sources: ClickDesk, Dimensional Research, Zuberance, McKinsey, White House Office of Consumer Affairs

3 Steps to Better Customer Service

shared by clickdesk on Feb 11
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No matter the size of your business, excellent customer service needs be at the heart of your business model if you wish to be successful. It is important to provide good customer service to all types...

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