2020 UCaaS and CCaaS Market Trends
shared by masergy123 on Sep 03
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After analyzing IDG research data, Masergy sought to answer a key question - What are the most important considerations when designing a strategy for unified communications and cloud contact centers?
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In the end, they found that investment drivers such as IT flexibility, challenges such as global service consistency, deployment considerations including data security, and inclusion of bundled services all played a critical role in a company's strategy.
To learn more, check out Masergy's infographic, "2020 UCaaS and CCaaS market trends"
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