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2014 Ecommerce Customer Experience

2014 eCommerce Customer Experience H [+][+] [+] [+] [+] [+1[HH[+] [- HHHHH-(+) [+ [+] [+ [+] [-1+] C + customer satisfaction surged on the HDHOAH biggest holiday shopping days HHH +] [+-] [+] [+] [+] [+] [+] [+] 3.80 E+ + + [+ 3.62 - holiday baseline 3.51 [+] [H[+H [+] [+] [+] (+] [+] [+] [+] [+] [+] [+] [+] [+] [+] [+] [+] [+] [+] 4.40 3.88 ++3.86+] [+ [+] [+] [+) +- Keyideas team analyzed over 43,000 pieces of user retail/ [+] [+] [+] [+] [+] [+] [+] 3.00 L + [+] [+] [+] [+1] ecommerce site feedback 會 曹 會 H[+] [+] from nov. 1 through dec. 11 black friday cyber monday green monday + [+] [+ HHHH+] [+ T[+] [+] [+] [+] [+] tablet vs. mobile vs. desktop devices [+] [+] [+] [+] [ [+) [+] [+) [+] [+ tablets & mobile are more likely to be used for purchasing;HHH+ browsing still dominates on the desktop android lags ios significantly for "purchasing" customer browsing purchasing browsing purchasing browsing purchasing satisfaction mobile tablet desktop 3.19 3.61 X 3.54 46% overall 42% 62% overall 34% 67% overall 30% customer customer customer satisfaction satisfaction satisfaction 3.47 2.49 3.65 2.39 2.94 2.90 desktop users were the most satisfied, but "browsers" scored lower mobile users had tablet users had the best overall customer experience with the most the highest desire to purchase on their device w/ android 1 [the lowest customer experience + need for purchase improvement +[+] than their mobile counterparts ios +H[+] [+] [+] [+] [+] [- KEYIDEAS agility. ingenuity. reliability Copyright © www.keyideasinfotech.com

2014 Ecommerce Customer Experience

shared by dina-destreza on Mar 03
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Ecommerce website is the new changing business trend as more and more people are shopping online or through their smartphone. Checkout the customer experience of ecommerce website in 2014

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