The Year of Customer Experience

OF OUTPERFORMING ORGANIZATIONS ARE 54% MORE LIKELY TO COLLABORATE DEEPLY WITH CUSTOMERS A1% INCREASE in connection with online reviewers can result in 11% TO 25% INCREASE in your overall online sentiment. And that sentiment has a significant impact on the bottom line of a business. 90% 86% 90% of consumers said 86% of consumers said that positive reviews influenced their decision to buy that negative reviews swayed their decision to not buy