Why Outsource Your Call Center?

REASONS TO OUTSOURCE YOUR CALL CENTER Why outsource your call center? There is an opportunity cost for every hour consumed by tedious tasks such as inbound calls, outbound calling services, email response, and social media management. Outsourcing allows you to spend time on more involved tasks in-house. ONE LOWER OPERATIONAL AND LABOR COSTS Outsourcing your call center converts fixed costs into variable costs, releases capital for investment elsewhere in your business, and allows you to avoid large expenditures in the early stages of your business. TWO INCREASE EFFICIENCY Companies that do everything themselves have much higher research, development, marketing, and distribution expenses, all of which must be passed on to the customers. An outsource call center provider's cost structure and economy of scale can give your firm an important competitive advantage. THREE REDUCE LABOR COSTS Hiring and training staff for short-term or peripheral projects can be very expensive, and temporary employees don't always live up to your expectations. Outsourcing your call center allows you to have variable expenses and lets you focus on your human resources where you need them most. FOUR STARTS NEW PROJECTS QUICKLY A good call center outsourcing firm has the resources to start a project right away. Handling the same project in-house might involve taking weeks or months to hire the right people, train them, and provide the support they need. FIVE REDUCE RISK Every business investment carries a certain amount of risk. Markets, competition, government regulations, financial conditions, and technologies all change very quickly. Outsource call center providers assume and manage this risk for you. OUTSCJURCE Consultants Sources: THE PREMIER RESOURCE FOR CALL CENTER & BPO OUTSOURCING http://www.nytimes.com/2013/11/10/magazine/out- Source-your-way-to-success.html http://www.nytimes.com/allbusiness/AB5221523_primary.html Designed By: ENationalPositions Profitable lInternet Marketing