Social Media Response Guidelines

Thank them for their comment or feedback and offer more information if it might be useful, or just let it stand. Social Media Yes Is the comment meant to antagonize? Trolls Response Guidelines Yes Is this person already in your network? Yes An employee discovers a comment or post about MediaStyle or its clients and forwards it to the media manager. Thank them for their comment or feedback. If they post about relevant topics regularly connect with them or add them to your network. No Let it stand. Are they ranting with no cohesive argument? Should there be a response? Fix it. Send a link with Yes correct information. Monitor it. Reach out. Offer links to Yes the MediaStyle website. Ask the Question: No Is there a Reach out. Yes factual error? Is the comment positive? Do they have a concern No that can be addressed? Is there another No No Monitor It. way to respond? MediaStyle.. .ca