The partners of e-commerce companies

E-COMMERCE ENTERPRISE PARTNERS www.casaleggio.it Companies that trade online have to make at least four important choices regarding potential business partnerships. From a recent survey of Italian e-commerce enterprises the following emerged as the major partners utilised. FREE SHIPPING CONTACT LINKE SOFTWARE IMAGE SHIPPING PAYMENTS (mailing) PLATFORM 81% Paypal 63% Bartolini 55% In-house application 84% Developed ad-hoc 44% Banca Sella (Gestpay) 38% SDA 22% Contact Lab 12% Magento 34% Poste Italiane 20% MailUp 12% Oscommerce 27% CartaSi (Xpay) 31% UPS 7% MailChimp 4% WhiteLabel 16% IWBank (IWSmile) 26% DHL 4% MagNews 2% IBM Websphere 14% Intesa Sanpaolo (Moneta Online /Setefi) 25% GLS 2% eC-messenger 1% OpenCart 8% Monte Paschi di Siena (MPShop) 25% Veicoli di proprietà 1% EmailVision 1% Intershop 18% FedEX 1% Business Finder 57% Other 8% Icbpi (Key Client) 5% CEVA 1% Lyris 7% Unicredit (PagOnline) 48% Other 55% Other 3% Worldpay (Bibit) 6% Other 23 % 14 % 28 % 44 % Very satisfied with Very satisfied with Very satisfied with Very satisfied with the selected service the selected service the selected service the selected service Reliability and security Speed of delivery Reliability and security Flexibility and customisation Overall service costs Overall service costs Flexibility Reliability and security and customisation Integration potential Customer Service Integration potential Integration potential, Customer Service Payment processing Updates and new versions Cost International presence Integration with in-house sy- Customer service Shipping speed stems Ancillary services Overall cost of software Special features Handling of returns Customer Service International presence 32 % 27 % 27 % 33% CEO E-commerce E-commerce E-commerce Manager Manager Manager 27 % E-commerce 23 % 22 % 26 % Manager CEO Marketing Director CEO 21 % 9 % 13 % Administration Administration 17 % IT Manager Manager CEO Manager Casaleggio Associati - Strategie di Rete Via Morone 6, 20121 Milano | [email protected] | +39 02 89011466 | twitter.com/casaleggio | www.casaleggio.it BY NC SA DECISION-MAKER DESIRED FEATURES SCORE E-COMMERCE COMPANY PARTNERS