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The Importance of Reputation Management on Social Media

The Importance of Reputation Management on Social Meda Do Your Customers Investigate You Online? 80% of customers have read information online that has changed their mind about dealing with a specific company. 88% of consumers take into consideration star ratings and customer reviews online. 88% Where Does Your Reputation Come From? 1 in 4 people have rated a product, service or company online. 46% of internet users have vented their frustration about a company on social media. 31% Only 31% of complaints made on social media are ever properly resolved. Why Does It Matter? 35 30 25 Customers are almost twice as likely to leave negative feedback than positive feedback online. 20 15 10 % of customers that will leave feedback PositiveI Negative 32 68% of consumers now research a company online before handing over 68 their money. 66% 66% of consumers say they are willing to spend more money with a company offering excellent levels of customer service. Image courtery of Resources: 2012gcsb_us.pdf http://www.pewințŚurvey,pòf Piktochart I make information beautiful

The Importance of Reputation Management on Social Media

shared by Chillibyte on Sep 03
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We live in an increasingly global and connected world, where consumers have more information available than ever before to help them make informed buying decisions. We look at the major trends in this...


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