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Customer Love and Facebook

How Do You Express Customer ve How Businesses Rate think they give above Their Own 76.9% average service How does your own perception match that of your customers and users? Customer Service lackluster pretty good great 46.8% stellar 30.1% HOW DO Y OU IMPLEMENT CUSTOMER SERVICE? Of 1,403 Users Surveyed 79.6% 79.7% Social Media said they use Social Media as a means of providing 78.3% customer service. Email HOWEVER. When asked which was 63.3% Phone the most effective method In Person 51% In Person Website Submission Form 49.1% ranked highest. Are your customers getting the love they need? 16.3% 12.2% 9.1% Online Chat Online Support Desk Forum WHAT ABOUT of users said they have removod DISGRUNTLED FANS? † 1t|t|1| 32.7% posts from disgruntled users Alternatives to deleting posts 65.6% RESPONDED & ADDRESED ISSUE PUBLICLY Happy customers are customers you reach out to. Don't let a bad post steal your thunder. Show them you 31.2% RESPONDED PUBLICLY/CORRESPONDED PRIVATELY 17.5% DID NOTHING - FANS RESPONDED LOVE 11.6% IGNORED POST COMPLETELY 11.6% OTHER them. Address the issue and make it right. 4.2% ADDRESSED ISSUE & ASKED FAN TO REMOVE SHORTSTACK

Customer Love and Facebook

shared by ShortStackLabs on Feb 21
We at ShortStack wanted to know how companies show their customers the love, so we conducted a survey asking businesses and brands to rate their own customer service.




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