Catawba County 911 2011 Stats

CATAWBA 911 COUNTY North Carolina 911 is for Emergencies Do not call 9 I1 when When you need... EMS, Fire, Rescue, Law Enforcement Your power goes out You need directory assistance You are testing your phone line FIRE ENFORC SERVICES Total Calls Answered in 2011 264,748 98.7% of all 911 calls were answered RESCUE in less than 10 seconds 911 Calls We ask three questions when you call 911 1. What is the address of the emergency? 2. What is the phone number you are calling from? 3. What is your emergency? Administrative Calls 85,299 179,449 1 out of every 2 citizens call 911each year and they use cell phones 3 to 1. Each Telecommunicator handles 3,281 911 calls per 3,281 busiest time of the day July & Aug slowest months year 6 to 8 PM 4 to 6 AM busiest months Jan & Feb Can we locate you? slowest time of the day Yes we can locate you if: Total Calls Dispatched in 2011 121,899 Units Dispatched 1. you call from a land line 2. you call from a GPS enabled cell phone 3. if your cell phone is not GPS enabled we can locate the tower. (You should get a new phone) Per Telecommunicator 182,797 4,688 48 seconds Merry Christmas: Dec 25, 2011 Slowest day of the year Enough of February: Feb 28,2011 Busiest day of the year Emergency calls dispatched average 48 seconds Telecommunicators are certified in: Don't hang up if you "accidently" dial 911 CPR, NC Department of Justice Telecommunicator Certification, Division of Criminal Information Operator, and Emergency Medical Dispatcher. 11,836 of the 911 calls were hangups Does the Full Moon Affect Calls? 700 Sheriff's units responded to 1,117 of these calls with 2,301 units. 600 Average per day calls for the year 501 ilılli 500 400 You would be amazed at what we hear sometimes. 300 200 Most hangups, July and August 100 1/20/11 2/18/11 3/19/11 4/18/11 5/17/11 7/15/11 8/13/11 11/10/11 h0/11 The State of North Carolina funds 911 from a S.60 per month charge on every telephone account. Each car icon represents 20,000 dispatches in 2011 9/12/11 10/12/11 MEDICA 6/15/11