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Cursing Customers

SERVICE INDUSTRIES, BY PROPORTION OF CUSTOMERS WHO CURSE According to a study that examined rates of cursing across 20 service-related industries which rely on consumer phone calls for sales, satellite TV providers are the ones who get cursed at most by angry clients. Here's how the 19 other industries surveyed fared: SATELLITE TV PROVIDERS 1 in 82 CONTRACTORS 1 in 90 CABLE PROVIDERS 1 in 123 AUTO REPAIR 1 in 144 TOW TRUCK 1 in 159 LOCKSMITH 1 in 192 STORAGE 1 in 214 HEATING AND COOLING 1 in 215 PEST CONTROL 1 in 215 HOUSE CLEANING 1 in 218 LAWN CARE 1 in 271 CARPET CLEANING 1 in 275 PLUMBING 1 in 334 HOME BUYING 1 in 411 AUTO DEALERS 1 in 870 FLOWERS 1 in 1,110 PROPERTY MANAGEMENT 1 in 1,390 HOTELS 1 in 1,486 SENIOR LIVING 1 in 1,742 VETERINARY CLINICS 1 in 2,634 By Lisa Mahapatra for International Business Times Source: Marchex study based on Marchex Call Analytics technology assessed data from more than 1.2 million consumer calls placed to U.S. businesses over a nearly two-year period from March 2012 to November 2013

Cursing Customers

shared by lisamahapatra on Jan 21
Satellite TV providers' customer service agents get cursed at the most by angry clients, according to a study by Marchex that examined rates of cursing across 20 service industries that rely on consum...


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