The Human Side of Healthcare

HUMAN SIDE OF HEALTH How do hospital personnel retain a human side in the $LI$ Healthcare is big business in the U.S. : face of changing politics, financial strain and the bureaucratic sytems all hospitals must work within? NO MORE NURSE RATCHED PHYSICIANS Nurses say their number 1 reason for their career choice is make a difference and care for patients Sit down when visiting patients: patient perceives this as spending more time with them Ways nurses are trying to make a patient's stay more comfortable: studies show patients hit the 'call light' less when physicians sit down to speak to them Care Board: patients write down what's important to them each day they're in the hospital - can include call PATIENT'S OPINIONS ARE BEING HEARD Spending more time with patients: study of 22,00o nursing hours in 15 states and found that the average time spent at the bedside is between 21 and 31* of the time Medical personnel want to know: what does health mean to you? Quality of life vs Health Definition of "Care" is subjective Patient Satisfaction affects HCAHPS scores which affects hospital reimbursement Monies are redistributed back to hospitals according to performance: HCAHPS (pronounced H-Caps) measures patients' satisfaction Under the Patient Protection and Accountable Care Act of 2010, CMS collects up to 2% of Hospitals' CMS reimbursement monies 30% of their performance is based on HCAHPS scores 70% is based on other factors (ie patient's health & rate of re-admittance to the hospital) When it comes to Healthcare, perhaps the most important part is CARE Presented by: Healthcare-Administration-Degree.net Sources: http://phes.co/Newengland/Ahmed/Seeing%20Eye%20to%20Eye.pdf http://ce.nurse.com/ce559/hcahps-is-all-about-patient-satisfaction/coursepage/ http://www.nursezone.com/Nursing-News-Events/more-news.aspx?ID=18350 http://www.jacksonhealthcare.com/media/164537/nursestrendsreport_ebooko113_Ir.pdf http://www.significancemagazine.org/details/webexclusive/2569231/Does-patient-satisfaction-equal-better-health.html DEVELOPED IBY N NOWSOURCING