What patients are saying

WHAT PATIENTS ARE SAYING A TEXTUAL ANALYSIS BY DOCSPOT OF A QUARTER MILLION PATIENT REVIEWS HIGHLY RECOMMEND CARES ABOUT PATIENTS ANSWERED ALL OF MY QUESTIONS GREAT BEDSIDE MANNER TAKES THE TIME TO LISTEN STAFF IS VERY FRIENDLY GREAT JOB SAVED MY LIFE NICE SPENT LESS THAN 5 MIN. DIDN'T LISTEN BEDSIDE MANNER RETURN PHONE CALLS WAITING ROOM OFFICE STAFF IS RUDE WAITED OVER 2 HOURS CHARGED ME OVER DOLLARS MEDICAL RECORDS DISTRIBUTION OF REVIEWS BY RATING RATING **** ***** 16% 5% 4% 10% 65% The majority of reviews are very positive. PERCENTAGE OF REVIEWS NUMBER OF REVIEWS WORD COUNT AVERAGE RATINGS 63039 0-25 4.26 69131 26-50 4.26 44068 51-75 4.14 28990 76-100 3.86 14381 101-125 3.74 8710 126-150 3.53 5854 151-175 3.35 4055 176-200 3.10 2546 I 201-225 2.89 1908 226-250 2.89 1307 | 251-275 2.72 4989 >275 2.46 Total number of reviews: 248978 **** ***** Most people write short reviews (50 words or fewer). Longer reviews tend to have lower ratings. MOST COMMON WORDS TELLING WORDS percentage of reviews that contain the word average ratings associated with select phrases HIGHLY RECOMMENDED 26.60 STAFF 4.86 22.90 OFFICE EXCELLENT 4.79 22.52 TIME 20.47 GREAT TAKES TIME 4.77 16.00 YEARS LISTENED 4.65 14.95 RECOMMENDED STAFF 4.15 13.92 CHILD RESULTS 3.84 13.62 CARE ★★ 2.96 13.55 GOOD INSURANCE 12.83 MADE WAITED 2.42 11.67 PATIENTS MONEY 2.11 11.21 BACK 10.43 FELT RUDE 1.69 DISTRIBUTION OF REVIEWS BY SPECIALTY 4.21 OBSTETRICS & GYNECOLOGY DENTISTRY 6.53% GERIATRICS NEUROLOGY ONCOLOGY 12.67% OPHTHALMOLOGY DENTISTRY 47.09% ORTHOPEDIC SURGERY SPECIALIST PAIN MEDICINE PEDIATRICS PHYSIATRY 29.50% PLASTIC AND RECONSTRUCTIVE SURGERY PRIMARY CARE PODIATRY PSYCHIATRY PULMONOLOGY INTERNAL MEDICINE SPORTS MLOGY SPECIALTY AVERAGE RATING RECURRING TERMS IN PATIENT REVIEWS GENERAL" SPECIALTY-SPECIFIC** CHILD ASTHMA ALLERGY SHOTS ALLERGY & IMMUNOLOGY SYMPTOMS TESTING 2306 4.23 SINUS CONTROL NUMBER OF REVIEWS LIFE MAN HEART SAVED MY LIFE CARDIOLOGY SKILLS HEART ATTACK 4462 4.20 TRUST BACK HELPED NECK BACK PAIN CHIROPRACTIC TREATMENT ABLE ADJUSTMENTS MASSAGE 16128 4.61 HEALTH FEEL BODY RELIEF WORK INSURANCE TEETH GENTLE DENTISTRY COMFORTABLE ROOT CANAL MOUTH 31291 4.06 EXPERIENCE CLEANING SMILE MINUTES WAITED SKIN ACNE DERMATOLOGY APPOINTMENT FACE SKIN CANCER 11090 3.74 TREATMENT ROOM LASER LOOKED ENDOCRINOLOGY, DIAGNOSED RUDE THYROID DIABETES DIABETES & PHONE FINALLY SYMPTOMS LAB METABOLISM 2864 3.56 DISEASE FAMILY TAKES TIME PRACTICE TIME TO LISTEN MEDICINE MEDICAL PHYSICIAN PRESCRIPTION 39229 3.90 MANNER COLONOSCOPY ENDOSCOPY GASTROENTEROLOGY BEDSIDE DISEASE SYMPTOMS 3716 3.84 STOMACH PHYSICIAN MOTHER GERIATRICS TAKES TIME PRIMARY CARE 1762 3.86 POOR PAY INTERNAL PHYSICIAN MEDICINE MEDICAL TAKES TIME 16024 3.95 THOROUGH HEALTH DIAGNOSED SYMPTOMS MIGRAINES NEUROLOGY RUDE MRI MEDICATIONS 4184 3.60 BRAIN MS SEIZURES QUESTIONS DELIVERED MY DAUGHTER OBSTETRICS & GYNECOLOGY COMFORTABLE PREGNANCY 17887 3.99 ANSWERED MAKES NURSE BABY WOMEN TREATMENT DIAGNOSED CHEMOTHERAPY ONCOLOGY COMPASSIONATE BREAST CANCER 1612 4.16 LIFE CARING MOTHER GOD EYES VISION OPHTHALMOLOGY GLASSES LASIK 6115 4.19 CATARACT SURGERY LASER SERVICE THOROUGH EYES GLASSES OPTOMETRY HELPFUL CONTACT LENSES 10402 4.12 FRIENDLY INSURANCE VISION FRAMES KNEE SHOULDER ORTHOPEDIC SURGERY INJURY REPLACEMENT 8081 3.95 SURGERIES HAND LIFE TREATED CHRONIC PAIN PAIN MEDICINE BACK WORKED INJECTIONS BACK PAIN 3135 3.64 TREATMENT UNDERSTOOD RELIEF CHILD PARENTS PEDIATRICS PRACTICE CALL BORN BABY 17597 4.15 TAKES HOURS LOVES BACK LIFE PAIN MANAGEMENT PHYSIATRY TREATED CHRONIC PAIN BACK PAIN 1713 3.78 MAN TREATMENT INJECTIONS NECK PLASTIC AND RESULTS HAPPY BREAST AUGMENTATION RECONSTRUCTIVE JOB COMFORTABLE FACE CONSULTATION SURGERY 8765 4.23 AGO EXPERIENCE NOSE COSMETIC PROBLEMS FOOT PROBLEMS PODIATRY EXPLAINED ANKLE TOE 4765 4.25 HIGHLY RECOMMENDED ORTHOTICS INGROWN LIFE MEDICATIONS PSYCHIATRY HELPED MENTAL HEALTH DEPRESSION 6942 3.62 ISSUES ANXIETY THERAPIST PHYSICIAN SLEEP PULMONARY PULMONOLOGY EXCELLENT ASTHMA MOTHER 1460 3.98 COMPASSIONATE SLEEP STUDY SAVED MY LIFE DIAGNOSED ARTHRITIS RHEUMATOLOGY TREATMENT DISEASE SYMPTOMS 1523 3.88 COMPASSIONATE RA TREATING LUPUS PROBLEM KNEE SHOULDER SPORTS MEDICINE INJURY FOOT 2854 4.03 KIDNEY STONES UROLOGY PROSTATE CANCER 2663 3.85 BLADDER SPOKE These terms were common to reviews of all specialties, but they appeared more frequently for the specialty under which they are listed. ** These terms appeared frequently in the reviews of the specialty under which they are listed and recurred in only five or fewer specialties. DOCSPOTO SOURCES: Patient reviews on Yahoo! Local, Insider Pages, YP.com, Superpages, and other sites. B S3138V10 A9010NI8J0U GASTROENTEROLOGY METABOLISM A90101aV) OPTOMETRY DERMATOLOGY ALLERGY & IMMUNOLOGY CHIROPRACTIC * OPTOMETRY 5 CHIR OPRACTIC SURGERY-OTHER UROLOGY FAMILY MEDICINE