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Hospitals Survey Response

Stakeholder Survey Results: Health Care Partners Hospitals across the Province of Ontario AUDIENCE AREAS RECEIVING COMPLIMENTS BREAKDOWN 29% Staff Member 17% Senior Managers 21% 192 15% Middle Managers Ornge is the best at quality service & patient care 15% Physicians 14% Unit Managers 20% Staff across the province participated in this survey 10% Chief of Staff Ornge has the best expertise & professional crew PARTICIPANTS' LHIN REGION 17% North East 17% Central East 11% South West Ornge is the best at trauma transports/ critically ill patients 10% Hamilton Niagara Haldimand Brant 10% Toronto Central 9% Waterloo Wellington 8% North West 8% 18% Other 32% were from Northern Ontario & 68% were from Southern Ontario Ornge is the best at patient transfers WHEN ASKED ABOUT THEIR TOP AREAS OF SATISFACTION, OUR PARTNERS SAID: 88% 88% 77% Level of care given by Ornge Professionalism of medical Professionalism of Ornge's Communications Centre staff medical crew crew USE OF ORNGE SERVICES LEVEL OF TRUST Distrust a great deal 4% Distrust a little 8% Not enough experience 6% Neutral 8% 51% said they use Ornge helicopters frequently Trust a little 20% 48% said they use Ornge land ambulances frequently Trust a great deal 54% 32% said they use Ornge planes frequently 74% of participants trust Ornge A majority of CACCS, who participated in this survey, use Ornge's services on a frequent basis AREAS NEEDING NEEDS OF IMPROVEMENT SERVICE When asked about NEEDS OF SERVICE 31% important factors included: Want Ornge to improve on timeliness Excellent Reliability Quick Response Time Communication 25% OVERALL OPINION Want Ornge to improve the availability and quality of resources 66% had a favourable opinion of Ornge's service delivery 22% 15% were neutral Want Ornge to work on improving communications 15% were mainly unfavourable 3% were very unfavourable This is the second annual Stakeholder Survey done by Ornge. Thank you to all hospital staff who participated - your feedback is very important to us! All survey data is collected in a confidential manner. No identifiable information about survey respondents will be gathered and/or shared at any time. For more information about Stakeholder Survey's, please visit:

Hospitals Survey Response

shared by Ornge on Mar 21
In a continuing effort to improve our services, we surveyed our CACC and Land EMS partners for the second year in 2013. We also surveyed our hospital partners for the first time in five years. These...






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