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EMS Survey Results

Stakeholder Survey Results: Health Care Partners Land Emergency Medical Services (EMS) AUDIENCE AREAS RECEIVING COMPLIMENTS BREAKDOWN 50% Managers 39% (103 Paramedics 37% 11% Supervisors Ornge is the best at quality/high level patient care Staff across the province participated in this survey 13% Ornge is the best at transport of trauma/ critically ill patients PARTICIPANTS LOCATION OF SERVICE 36% South-Western Ontario 9% 31% North-Eastern Ontario 12% South-Central Ontario Ornge has the best expertise/professional crew 8% South-Eastern Ontario 7% Central Ontario 6% North-Western Ontario 9% 37% were from Northern Ontario & 63% were from Southern Ontario Ornge is the best at quick/timely transport WHEN ASKED ABOUT THEIR TOP AREAS OF SATISFACTION, OUR PARTNERS SAID: (93% 89% 83% Level of care given by Ornge medical crew Communications between Ornge medical crew and your staff Professionalism of medical crew USE OF ORNGE SERVICES LEVEL OF TRUST Distrust a great deal 5% Distrust a little 7% Neutral 15% 65% said they use Ornge helicopters frequently Trust a little 29% 43% said they use Ornge planes frequently Trust a great deal 44% 13% said they use Ornge land ambulances frequently 73% of participants trust Ornge A majority of CACCS, who participated in this survey, use Ornge's services on a frequent basis AREAS NEEDING NEEDS OF IMPROVEMENT SERVICE When asked about NEEDS OF SERVICE important factors included: 31% Want Ornge to improve on communications High Quality Patient Care Quick Response Times Reliability OVERALL 26% OPINION Want Ornge to improve on availability and quality of resources 64% had a favourable opinion of Ornge's service delivery 21% 18% were neutral Want Ornge to improve on timeliness 16% were mainly unfavourable 2% were very unfavourable This is the second annual Stakeholder Survey done by Ornge. Thank you to all EMS staff who participated - your feedback is very important to us! All survey data is collected in a confidential manner. No identifiable information about survey respondents will be gathered and/or shared at any time. For more information about Stakeholder Survey's, please visit:

EMS Survey Results

shared by Ornge on Mar 21
In a continuing effort to improve our services, we surveyed our CACC and Land EMS partners for the second year in 2013. We also surveyed our hospital partners for the first time in five years. These...






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