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CACC Survey Results

Stakeholder Survey Results: Health Care Partners Ambulance Communications Centres & Central Ambulance Communication Centres AUDIENCE AREAS RECEIVING COMPLIMENTS BREAKDOWN 48% Communications Officers 23% 117 27% Ornge is the best at Managers on-scene calls 21% Supervisors 4% 17% Staff across the province participated in this survey Other Ornge is the best at patient care PARTICIPANTS LOCATION OF SERVICE 31% North-Eastern Ontario 15% 27% South-Eastern Ontario 21% Central Ontario Ornge is the best at critical care transfers 15% South-Western Ontario 3.5% South-Central Ontario 2.5% North-Western Ontario 9% 34% were from Northern Ontario & 66% were from Ornge is the best at communications Southern Ontario WHEN ASKED ABOUT THEIR TOP AREAS OF SATISFACTION, OUR PARTNERS SAID: 81% 76% 73% Professionalism of the Communication Centre Staff Suitable updates on the estimated time of arrival Communication between Ornge medical crew and staff LEVEL OF USE OF ORNGE TRUST SERVICES A majority of CACCS, who participated in this survey, use Ornge's services on a frequent basis Distrust a great deal 3% Distrust a little 5% Not enough experience 8% Neutral 18% 88% said they use Ornge helicopters frequently Trust a little 28% 42% said they use Ornge planes frequently Trust a great deal 38% 66% of participants trust Ornge 15% said they use Ornge land ambulances frequently AREAS NEEDING IMPROVEMENT NEEDS OF SERVICE When asked about NEEDS OF SERVICE 64% important factors included: Want Ornge to improve on the professionalism of the medical crew Quick Response Times Excellent Communication Reliability 59% OVERALL OPINION Want Ornge to work on level of care of the crew 69% had a favourable opinion of Ornge's service delivery 57% 20% were neutral Want Ornge to improve the length of time to process or coordinate a transfer request 9% were mainly unfavourable 1% were very unfavourable This is the second annual Stakeholder Survey done by Ornge. Thank you to all CACC staff who participated - your feedback is very important to us! All survey data is collected in a confidential manner. No identifiable information about survey respondents will be gathered and/or shared at any time. For more information about Stakeholder Survey's, please visit:

CACC Survey Results

shared by Ornge on Mar 21
In a continuing effort to improve our services, we surveyed our CACC and Land EMS partners for the second year in 2013. We also surveyed our hospital partners for the first time in five years. These...






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