Why Customer Service is essential to any Business

How the Customer Says You Do It WRONG Customer Experience Makes or Breaks a Brand Of 2,291 U.S. Adults Surveyed 86% will pay more for a better customer experience 89% will go to your competitor following a poor customer experience 79% who shared complaints about poor customer experience online had their complaints ignored* 50% give a brand only one week to respond to a question before they stop doing business with them ... 58% said their expectations were not met because a company was unavailable via phone or email 56% said companies are slow to resolve issues 57% said the customer service agent seemed unable to help 16% complain companies are nowhere to be found on social networking sites *Of the 21% who did get responses to complaints, more than half had positive reactions to the company following the interaction. The takeaway? Address Compaints! You'll turn an angry customer into a loyal fan. Source: The 2011 Customer Experience Impact (CEI) Report Contact Us: 866-810-5596 . www.360training.com/es 360training.com f 1360training E 1360training in company/360training