ITIL v3 Exam Guide

ITIL® v3 Foundation Exam ITIL v3 Foundation ITIL® Foundation examines the exam candidate's knowledge of key concepts and terminology in ITIL. Exam facts Non-English speakers have an additional Questions: 40 multiple-choice; Pass mark: 65%; 15 minutes! Duration: 60 minutes; They are allowed a dictionary. Type: Closed book; Results: Immediate. How to take it 1. Online, or 2. At our London exam centre. What you are tested on On a comprehension level: 1. Service management as a practice; 2. The ITIL service lifecycle; 3. Key principles and models. On an awareness level: 4. Generic concepts and definitions; 5. ITIL processes; 6. ITIL functions; 7. ITIL roles; 8. Technology and architecture. Knowledge TRAIN'o. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Copyright © 2019 Knowledge Train. O 00O