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What to Do if Your Credit Card is Stolen

WHAT TO DO IF YOUR CREDIT CARD INFORMATION IS 0000 1234 5678 9001 STOLEN M. JOHNSON 6/19 With data breaches on the rise, more and more consumers are becoming victims of identity theft-and they're paying the price! According to the Ponemon Institute's annual study, the average total cost of a data breach worldwide increased 15% to more than $3.5 million from 2014 to 2015. $3.5m $2.98m Ponemon's study also revealed that the average cost to U.S. consumers for each lost or stolen record was $201. $201 IF YOUR CREDIT CARD INFORMATION IS STOLEN, FOLLOW THE STEPS IN THIS INSTRUCTION MANUAL TO GET THROUGH THE PROCESS WITH MINIMAL STRESS. WHAT YOU WILL NEED CREDIT CARD AND/OR PERSONAL INFORMATION You'll need to provide your issuer with your account information. If you don't have your account number on hand, you will need to provide personal identifying information. PHONE The phone will be your main tool, as you contact the issuer to cancel the card and work through the process. Card er 000 000 000 000 COMPUTER Ask the representative for an email address so you can send them emails, creating a trail of documentation of the entire process. Always take detailed notes, including screen shots of your account (if you have online access) and include a timeline of events, starting with the date you noticed your information was stolen and each time you made contact with a representative. YOUR RIGHTS Under the Fair Credit Billing Act, your liability for fraudulent charges on your credit card tops out at $50. If you report the loss before your card information is used, you are not responsible for any charges you didn't authorize. FAIR CREDIT AND BILLING AC. INSTRUCTIONS: CONTACT THE CARD ISSUER IMMEDIATELY As soon as you realize your card has been stolen, call the card issuer. Most issuers have a 24-hour number to report lost or stolen cards or report fraudulent charges. Ask them to cancel the card immediately. MONTH STATEME CESALANCE CHECK YOUR STATEMENT Immediately review all of your account transactions online and take note of any charges you didn't make. Notify the issuer of these charges, send to the issuer via email if possible, and keep a printed copy for your records. TAKE NOTES AND LEAVE A PAPER TRAIL Write down and include a timeline of events that you can send in an email to the issuer. Include things like: The date and time you reported the loss The date and time you spoke with a representative Who you spoke with Recap of the conversation Action steps the issuer is supposed to be taking, such as sending you a new card NOTES: This will serve as a record of steps you've taken and what the issuer has agreed to do on your behalf. SET UP A FRAUD ALERT ON YOUR CREDIT REPORT You should set up a fraud alert with the three major credit reporting agencies, letting them know your card information has been stolen. This will ensure that lenders know they should take extra steps to confirm your identity before extending new lines of credit. To set up the alert, contact one of the three agencies and confirm that they will inform the other two. FRAUD WARNING YOUR FRAUD ALERT WILL EXPIRE AFTER 90 DAYS. EQUIFAX: 1-800-525-6285 EXPERIAN: 1-888-397-3742 TRANSUNION: 1-800-680-7289 CHECK YOUR CREDIT REPORT Use a free and trusted service, such as CompareCards' Credit Concierge (, to check your credit report. If you see anything on your report that is inaccurate, contact the credit bureau immediately. CREDIT SCORE FOLLOW UP 000 000 000 You may have to follow up with the issuer to find out what is happening with your account. If anyone contacts you via phone or email and asks you to verify your account or other personal information, do not provide any information and contact your issuer directly. SECURE ALL ACCOUNTS It's time to take stock of all of your financial accounts. Log in to each account to make sure no other accounts have been compromised. You should also update all of your passwords. Finally, you should report the fraud to the Federal Trade Commission by visiting Choose Wisely

What to Do if Your Credit Card is Stolen

shared by HammondDigital on Nov 24
Identity theft is a crime in which someone wrongfully obtains and uses another person’s personal data in a way that involves fraud, and is typically done for economic gain, such as applying for a ne...




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