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Infographic: How Enterprise Content Management Software is Transforming the Public Sector

Enterprise Content Management (ECM) software is transforming the public sector. In a time when resources are shrinking and demand for accessible government services is increasing, ECM saves constituents time and allows employees to be more efficient and productive, focusing on high-value and mission-centric tasks. Exploring the Transformative Power of Enterprise Content Management Technology For instance, ECM provides automation that frees government from the burden of paper, eliminating the need to manually enter organization data, organize paper files, and physical- ly deliver materials to coworkers. ECM improves workflow for agencies and allows employees to use their time more efficiently, rather than focusing document management tasks. dick heret Be sure to click on the hotspots at the bottom of the infographic to explore more ECM case studies. DOCUMENT MANAGEMENT IMAGE-PROCESSING APPLICATIONS WORKFLOW& BUSINESS RECORDS MOBILITY, SELF-SERVICE, CITIZEN ENGAGEMENT PROCESS MANAGEMENT MANAGEMENT Organgations can y co Agances can don doouments Records management functonaty alows organcatons to sately and securely store doouments requred by law. ECH assits in standardung and indexing fies for easy acces, s wet manage iecydes of project docu Government colects, stores, files and EOM echnology improves customer service experiences for constituents. and wth ECH, agences can improve trust and transoaency tutives efmoen processes, ety Ces and facitate innovative p proaches to improve workfiows Employees can set reminders, re cee status updates and more tor project resources manages thousands of documents store documents n a folder and then route them through the program of ther choice to process Apeores can ha a ceotral oo repos tooy fo dopuments, dentty who edited a document last, search docu- ment text and noease colaboraton as the agency a cam in goverment ments Increased Productivity Improved Workflow High Quality Services Delays Inefficiencies Buried in Paper tenet uage pes No US populaton in 2012 and contnues o tbend upwards ) ECM Process 200 computer and tenet Lage ats conere at M Typical Process Constituent accesses government 1 website to file for a permit, license, or sign up for benefits 2. n2000 ws than hat of the US populaton the intemet on aegr as 100 LA constituent is looking to file for a license, permit, or sign up for benefits 2. Constituent retrieves proper documents Documents completed and submitted Z. electronically 3. Documents filed out by constituent 4. Documents maled to government offices Documents received immediately by 3. government staff to process Documents retrieved online in 4. seconds 5. Documents sorted and filed in folders 20 6. Request for retrieval to check status 19 10 11 12 Action comoleted 5 1. Constituent's documents folder located 12 15 00 Constituent aoproved for license 6. 8. Constituent's documents folder pulled Year 9. Documents located within folder, copied. Constituent of the Future and maled back to constituent 10. Action completed Asthe saww.the ed t to aage bene tean tmpr 11. Constituent's folder transported to the file room 12. Constituent's documents folder re-fied FINANCE HUMAN SERVICES JUSTICE PUBLIC WORKS Seurces: ttp/www.hyand.com/a/ndutry-solutions/govermment-softwarea etp www.yand.com/za/onbase-and-ecmecm-funomentasp http/www.hyand.com/hyland-software/meda-rom/analyst-coveragemag-quadrant-2012 an tp boghyland.com/ http/www.pewrternet.org/Trend-Ota-2Au29Uage-Over-Time an govloop OnBase Sat ES Papalation Enterprise Content Management (ECM) software is transforming the public sector. In a time when resources are shrinking and demand for accessible government services is increasing, ECM saves constituents time and allows employees to be more efficient and productive, focusing on high-value and mission-centric tasks. Exploring the Transformative Power of Enterprise Content Management Technology For instance, ECM provides automation that frees government from the burden of paper, eliminating the need to manually enter organization data, organize paper files, and physical- ly deliver materials to coworkers. ECM improves workflow for agencies and allows employees to use their time more efficiently, rather than focusing document management tasks. dick heret Be sure to click on the hotspots at the bottom of the infographic to explore more ECM case studies. DOCUMENT MANAGEMENT IMAGE-PROCESSING APPLICATIONS WORKFLOW& BUSINESS RECORDS MOBILITY, SELF-SERVICE, CITIZEN ENGAGEMENT PROCESS MANAGEMENT MANAGEMENT Organgations can y co Agances can don doouments Records management functonaty alows organcatons to sately and securely store doouments requred by law. ECH assits in standardung and indexing fies for easy acces, s wet manage iecydes of project docu Government colects, stores, files and EOM echnology improves customer service experiences for constituents. and wth ECH, agences can improve trust and transoaency tutives efmoen processes, ety Ces and facitate innovative p proaches to improve workfiows Employees can set reminders, re cee status updates and more tor project resources manages thousands of documents store documents n a folder and then route them through the program of ther choice to process Apeores can ha a ceotral oo repos tooy fo dopuments, dentty who edited a document last, search docu- ment text and noease colaboraton as the agency a cam in goverment ments Increased Productivity Improved Workflow High Quality Services Delays Inefficiencies Buried in Paper tenet uage pes No US populaton in 2012 and contnues o tbend upwards ) ECM Process 200 computer and tenet Lage ats conere at M Typical Process Constituent accesses government 1 website to file for a permit, license, or sign up for benefits 2. n2000 ws than hat of the US populaton the intemet on aegr as 100 LA constituent is looking to file for a license, permit, or sign up for benefits 2. Constituent retrieves proper documents Documents completed and submitted Z. electronically 3. Documents filed out by constituent 4. Documents maled to government offices Documents received immediately by 3. government staff to process Documents retrieved online in 4. seconds 5. Documents sorted and filed in folders 20 6. Request for retrieval to check status 19 10 11 12 Action comoleted 5 1. Constituent's documents folder located 12 15 00 Constituent aoproved for license 6. 8. Constituent's documents folder pulled Year 9. Documents located within folder, copied. Constituent of the Future and maled back to constituent 10. Action completed Asthe saww.the ed t to aage bene tean tmpr 11. Constituent's folder transported to the file room 12. Constituent's documents folder re-fied FINANCE HUMAN SERVICES JUSTICE PUBLIC WORKS Seurces: ttp/www.hyand.com/a/ndutry-solutions/govermment-softwarea etp www.yand.com/za/onbase-and-ecmecm-funomentasp http/www.hyand.com/hyland-software/meda-rom/analyst-coveragemag-quadrant-2012 an tp boghyland.com/ http/www.pewrternet.org/Trend-Ota-2Au29Uage-Over-Time an govloop OnBase Sat ES Papalation

Infographic: How Enterprise Content Management Software is Transforming the Public Sector

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Enterprise Content Management (ECM) technology is helping to transform how government delivers services. The infographic below briefly highlights ECM technology and the benefits of ECM. Government is ...

Publisher

Hyland

Category

Computers
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